- Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer's workflows, and how Lucid impacts business outcomes
- Adopt strategies supporting customers to achieve their business objectives through ongoing successful adoption of the Lucid Suite
- Establish a foundation for success with each new account through partnering with the implementation team, leveraging change management processes, product and best practices advocacy, and end-user awareness campaigns
- Continually work with accounts to define, measure and document the value and impact of the Lucid Suite
- Serve as the primary interface with customers to manage and resolve any critical situations
- Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
- Develop relationships with influential users from individual contributors to c-suite and convert them into Lucid champions
- Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from the Lucid Suite
- Other duties as assigned
- Bachelor's degree with strong academic performance
- Minimum of 4 years experience in a CSM role working with enterprise accounts
- Experience in a technical field (e.g., engineering), or strong technical aptitude and passion to become a subject matter expert on the Lucid Suite and related domains
- Strong organization and attention to detail
- Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end-users
- Fluent in English and an additional European language (Dutch or German highly preferred)
- Empathy and a passion for problem solving
- Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
- Ability to thrive in a fast-paced, scale-up SaaS environment
- Bias towards finding solutions vs. shutting down ideas
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EMEA Sr. Customer Success Manager - Amsterdam, Nederland - Lucid
Beschrijving
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