Agata Ewa Kolodziejczyk

Successful in implementing innovative digital strategies and processes. Passionate communicator. Energetic, connecting to every wavelength, breaking through resistance, always finding synergies. Good at stakeholder management and creative problem solving. A true all-rounder mentality. Enjoys working in an organization that values teamwork and personal development. 

FedEx Express BV (express transportation company, $46 bln revenue, 275,000 employees)

Digital Marketing Implementation & Communication Lead, Digital Customer Support Team (full stack agile development team)

2021 – Present, Amsterdam 

• Stakeholders: global Customer Experience and Marketing teams (Team Lead, Manager and MD level)
• Responsible for co-creating and implementing global strategy to educate and promote digital solutions to FedEx external and internal customers
• Leading implementation of new design and features on fedex.com site (working with Content Management team) on 70 local .com pages
• Engaging in marketing activities to socialize the roadmap with stakeholders
• Preparing internal press releases for Customer Experience and Sales teams 
• Contributing to the overall Product strategy and key KPIs (main KPI: containing customers on self-support sites without the need to contact Customer Service resulting in the reduction of cost to serve) 
• Providing data driven customer journey insights and recommendations to teams and upper management
• Supporting Experimentation Lab with setting up A/B testing and validating the success rate with stakeholders

DSV (express transportation company, USD 94 billion revenue, 547,000 employees)

Key Account Manager, Global Key Account Team (customer Nokia) responsible for global reporting and stakeholder communication

2018 – 2021, Amsterdam 

• Stakeholders: global Transportation Procurement Managers for Nokia
• Responsible for operational excellence projects with target to maintain a KPI of 95% on -time deliveries 
• Worked with Business Implementation team on customer implementations as required, including IT configuration according to customer reporting requirements
• Provided recommendations to the commercial KAM and Product Management regarding set-up, structure, procedures, required capacities, etc
• Upon acquisition of Panalpina by DSV in 2019, prepared internal communication on transitioning customer account to the new organization 
• Performed regular QBR’s with customer stakeholders, ensuring appropriate business review routines are in place at all levels of the relationship

C.H. Robinson B.V. (freight transportation, transportation management, and warehousing, 30 bln in freight management, 10,000 employees, 100,000 customers)

Key Account Relationship Manager, Global Key Account Team (customers i.a.: Total Energies, Schneider Electrics, Spin Master)

2017 – 2018, Amsterdam 

• Stakeholders: Global Logistics Procurement Managers 
• Responsible for building and managing relationships with key stakeholders by understanding their needs, goals, and preferences, and proactively addressing their issues or concerns 
• Collaborated and communicated with internal teams (sales, marketing, operations, and customer support)
• Managed accounts monitoring, reviewing performance reports, and addressed any issues or discrepancies. Ensured that clients received regular updates on their accounts
• Supported branches on customer sales and account management practices
• Initiated and developed improvements related to process and reporting

Mitsui Rail Capital Europe (100% subsidiary of Mitsui & Co., Ltd, general trading company, 12 trillion JPY revenue, 5,500 employees)

Key Account Relationship Manager, Sales and Marketing (customers: national and private railways across Europe, for ex: Deutsch Bahn, PKP Cargo, ÖBB, Swiss National Railways, total annual revenue of 100 mln)

2008 – 2017, Amsterdam 

• Stakeholders: Procurement Teams, CEOs, CFOs 
• Managed key accounts in Central and Eastern Europe, Austria, Switzerland, Scandinavia, bringing in 35% of the yearly company revenue (100 mil EUR)
• Composed and delivered Market Analysis & Competitor Intelligence Reports
• Communicated with design agency on preparing external go- to- market materials (company brochures, give aways, etc)
• Briefed architecture company in design of the company’s fair-trade booth during Innotrans Logistics Fair 
• Negotiated contracts, participated in developing pricing models and investment proposals

Master of Business Administration (Executive MBA)

Rotterdam School of Management, Erasmus University

2016- 2018 

• Specialized in General Management, with focus on Marketing
• Delivered final In-Company Project related to building Go-to-market strategy for a lean IT start – up
• Participated in the Study Tour to South Africa to learn about the nature of business in an emerging market 
• Participated in the Study Trip Tour and Entrepreneurship Bootcamp in Portugal; goal of the trip was to propose a sustainable business model which would help the Portuguese Red Cross to integrate Syrian refugees into the Portuguese society 

Master of Philology and Applied Linguistics (MA)

Institute of Applied Linguistics, Warsaw University

2003- 2008

• Studied Language, Literature and Linguistics of German and English language 
• Specialized in Simultaneous Interpreting