Customer Success Manager - Amsterdam, Nederland - Reach Supreme

Reach Supreme Amsterdam, Nederland

1 week geleden

Voltijd

Beschrijving

About Reach Supreme

Reach Supreme supercharges new sales of B2B companies.

Within 2 years, we accumulated >180 customers ranging from fast-growing start-ups like Clearco, Hatch and Hadrian to big corporates like Brunel and Axway. Our service includes researching, sourcing and engaging prospects on behalf of our customers with our sales automation software suite. This gives our clients a nice and steady flow of potential customers every month.

About the job

As a Customer Success Manager at Reach Supreme, you personally manage about 20 clients to help them reach their sales goals. You're responsible to make them happy and successful with a smooth onboarding, great campaigns performance and warm relationship you created

You onboard clients, help them with campaigns strategies, coordinate client work, build business cases, and design plans to have more impact for your customers.

On top of the above-mentioned, you are expected to contribute to shaping our business structure, tools, and processes. Don't be surprised if you're asked to onboard new employees, support with hiring, or help to organize team events.

Client management at Reach Supreme is at the early stage. This means there is a lot of flexibility and responsibility, and we hope you're up for it

This job is 100% remote, so you can work from a beach house in the south of Spain or from an ice cave in Iceland as long as you have a comfortable set-up, reliable internet and background that doesn't make your prospects envy you too much.

Responsibilities

Manage client onboarding process
Build and manage prospecting strategies and campaigns
Help clients take advantage of the leads they receive
Build, maintain and grow customer relationships
Develop our business with clients
Create/implement best practices of client management
Suggest how to improve our tools & processes and drive changes where applicable
Help hire, onboard and coach new colleagues
Support your colleagues where it's needed

Package

Competitive salary
Uncapped bonus: based on your portfolio's revenue
Flexibility: No fixed hours. Focus on results.
Remote: you can work anywhere with good internet within a +/-2 hr time zone with the Netherlands.
Impact: opportunity to shape an early-stage startup into a high-growth enterprise
Network: your points of contact are usually senior commercial managers, including CEOs
Start date: ASAP

About you

Experience & skills

5+ years experience, of which 3+ in customer success, campaign management or similar roles within the marketing and sales domain. Big plus if this experience was in a marketing agency, sales agency or in an ad-tech company.
Business acumen. You can explain a client's business to your grandma, and she will challenge you on your strategy for the client.
Soft skills. You're capable of connecting with any person. Be it a small business owner in the Netherlands, a corporate marketing manager from Germany or a start-up executive from the UK.
Communication skills. You can simply explain our process to clients in a video call, or send a crisp meeting recap via email.
Analytical skills. You can analyse campaign performance and build a business case supported by solid numbers.
Readiness to work 100% remote and have digital contacts with your prospects.
Being tech-savvy. We use dozens of digital tools. You need to master them quickly.
Native in Dutch, fluent in English. Additional languages give you bonus points.

Soft-skills

Ambition and drive: We are growing triple digits — you need to be excited about growing with the company.
Hands-on: We have big plans. To get there, we must go fast, work in the mud and get sh*t done
Initiativeness: When something doesn't work, you voice it out and help find a solution.
Solution-driven: you will encounter a lot of internal and external challenges. You don't get frustrated. You stay positive, flexible and find a solution.
Being a team player: We succeed by having each other's back. This means everyone can count on you. That also means that you will help others outside your responsibilities and interests.

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