Customer Success Manager - Leiden, Nederland - Exactpi Recruitment & More

Exactpi Recruitment & More

Geverifieerd bedrijf

Leiden, Nederland

2 weken geleden

Geplaatst door:

Daan Van den Berg

werver van beBee

Beschrijving

Exciting Opportunity for a Customer Success Manager, driving partner success, boosting turnover, and elevating customer experience.

De functie

Are you a seasoned professional in customer success management, with a passion for achieving outstanding results in the dynamic world of e-commerce? We are seeking an experienced Customer Success Manager / Key accountmanager to join this company's team and make a significant impact in the European market.

As a key player in our international team, you will play a crucial role in developing and executing strategies to maximize revenue, drive customer satisfaction, foster long-term partnerships and explore new markets and opportunities.

Your focus will be:
To maximize success with current e-commerce partners, enhancing their experience and driving increased turnover. Increasing turnover for the e-commerce partners requires a strategic approach focused on driving sales and enhancing customer satisfaction.

Together with a team of online merchandisers (2), you ensure that the products are presented as best as possible on the websites of our online customers.

Within this Company there is a local sales approach in the various countries across Europe.

As a _customer experience_ specialist in your field, you will collaborate closely with our local sales teams providing them valuable expertise and support to enhance their effectiveness and maximize sales performance.

The Customer Success Manager is more of a consultant who talks to the customer about various issues.

Your responsibilities will include, but will not be limited to, the following:

Account Management:

Develop and maintain strong relationships with key ecommerce partners across Europe.
Act as the main point of contact for all online resellers who are selling our products in the international market;
Monitor and analyze sales performance, identifying areas for improvement and growth.

Strategic Planning:

Collaborate with internal teams to develop and execute effective strategies for online sales channels in the European market;
Identify opportunities for product placement, promotions, and marketing initiatives to drive sales.

Forecasting and Reporting:

Analyze sales data and market trends to provide accurate sales forecasts for the European market;
Prepare regular reports on key performance metrics and present findings internally.

Problem Resolution:

Proactively address any issues or challenges faced by online retailers in Europe, ensuring a swift resolution to maintain positive relationships;
Act as a consultant by constantly identifying the technical (future) needs of our online customers in order to stay ahead of our competition.

Collaboration:

Collaborate closely on a day to day basis with our team of online merchandisers to analyze and optimize the websites of our online customers. Making sure that product placement and presentation align with strategic objectives and enhance the customer shopping experience;
Work closely with crossfunctional teams, including marketing, IT, Product Development and customer support, to ensure seamless execution of strategies on an international scale;
Stay in touch with your field sales colleagues who represent our company in the various countries. As a specialist in your field you will support them with your expertise, enhancing their capabilities and contributing to overall team success.

Market Analysis:

Stay informed about industry trends, competitor activities, trend in technology and market changes in Europe to identify new business opportunities;
Explore new markets within Europe and identify potential online resellers for product collaboration and expansion. A very good understanding of SEO / SEA is necessary to be successful in identifying new business opportunities.

Jouw profiel

Experience: 3-5 years proven experience as a Customer Success Manager or Senior Customer Success Specialist, with a strong understanding of online sales strategies and the e-commerce landscape, particularly in the European market.

BA degree in a commercial area.
Excellent communication and negotiation skills;
Analytical mindset with proficiency in data analysis and reporting;
Basic knowledge of online ecommerce platforms (e

g Magento and Shopify:
you know what you can and do with them)

Outstanding written, oral and presentation, negotiating skills in English;
Customer supportive, stress resistance and a team player;
Open for occasional trips to domestic and foreign locations/partners;
Approachable person with a good dose of humor

Bedrijfsprofiel
Our client is the B2B Product Media expert and trusted partner for companies. It employs around 800 people across locations in Europe and Shanghai. They Sell products that make brands and people proud

Why Join:

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Leading Company: Join a leading company in the product media industry, where your expertise will be valued and recognized.
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