Vacatures
>
Amsterdam

    Customer Success Manager, Adoption - Amsterdam, Nederland - The Financial Times

    The Financial Times
    The Financial Times Amsterdam, Nederland

    4 dagen geleden

    Default job background
    Beschrijving

    About Us

    The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.

    Our commitment to diversity and inclusion in the workplace

    At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

    Job Purpose

    An opportunity to join a rapidly growing business in an exciting industry. Based at the Financial Times in Amsterdam, the role will be responsible for driving engagement of FT digital group subscriptions with prospects and new customers.

    You will be responsible for growing readers' engagement on B2B corporate trials to demonstrate the value that an subscription can deliver to the prospective customer's organisation. In addition, you will work strategically with your sales counterpart to increase engagement and grow low value, high potential customer accounts.

    Main Duties and Responsibilities

  • Manage a handful of New Business accounts in year one of the licence. Work with the new business team to secure renewals and expansion on these accounts.
  • Strategically manage and lead on multiple prospect trials varying in size, duration and complexity to demonstrate long term value of a subscription
  • Work with prospects and customers to define and agree on expected outcomes for how the FT should be used across multiple functions within their organisations during a trial
  • Use thorough knowledge of capabilities to link product features with specific customer outcomes during pre-sales demonstrations and customer consultations
  • Deliver successful, high-quality customer journeys from pre-sales engagement through to onboarding, fulfilment and renewal where applicable.
  • Collaborate with other FT teams, product, customer services and editorial, to deliver against customer priorities and improve internal products and processes.
  • Collaborate with marketing and sales on new business campaigns.
  • Report back to Team Lead and Regional Head on personal KPIs.
  • Have a good understanding of the sales process and cycle to allow you to work effectively with the sales team.
  • Support all pre-sales activities globally when required.

    • Qualifications / Competencies / Skills / Experience

    Essential

  • Proven ability to build relationships with customers and stakeholders (internal and external)
  • Good questioning skills and an enquiring mind
  • Able to plan ahead, prioritise and think strategically on pre-sales new business opportunities
  • Excellent communication and presentation skills, both written and verbal
  • Ability to align product and service features to customer needs
  • Has to be comfortable working in a fast-paced environment
  • Comfortable with data and digital technology

    • Preferred

  • Background within a digital subscription, IT services or SaaS business
  • Experience with
  • Experience in Customer Success or customer-facing roles, account management, sales, and ability to demonstrate a customer-centric approach
  • Additional language (CEMEA region)

    • What's in it for you? Our Benefits

    Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found .

  • Vesper

    Customer Success Manager

    6 uur geleden

    Vesper Amsterdam, Nederland

    **What we expect from this role** · The customer success team at Vesper empowers our customers to seamlessly adopt and confidently utilise our platform. We go above and beyond with support & training, actively gather valuable feedback, and loop it back into the business to contin ...

  • LeanIX Jobs

    Customer Success Manager Emea

    2 dagen geleden

    LeanIX Jobs Amsterdam, Nederland

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. · We are looking for a **Customer ...

  • LeanIX Jobs

    Customer Success Associate/manager Mid-market

    2 dagen geleden

    LeanIX Jobs Amsterdam, Nederland

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management. · We are looking for a **Customer Success Associate/Manager** to join our growin ...

  • Brookwood

    IT Risk

    2 dagen geleden

    Brookwood Amsterdam, Nederland

    **IT Risk & Control Officer** **6 Month Contract** · **32 HOURS** · **Remote - UK & EU** **Freelance Contract - can most likely use a limited company** · The IT Risk & Compliance Officer is responsible for partnering with risk owners throughout the Tech business function and othe ...

  • Amazon Web Services EMEA SARL, Dutch Branch

    Strategy & Operations Lead, Global Sales Operations

    1 week geleden

    Amazon Web Services EMEA SARL, Dutch Branch Amsterdam, Nederland

    Experience with sales CRM tools such as Salesforce or similar software · - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field · - Experience using Microsoft Excel to manipulate and analyze data · - Experience defining ...

  • CleverTap

    Customer Success Manager

    6 uur geleden

    CleverTap Amsterdam Centrum, Nederland

    **About the Role**: · As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, account management, and product adoption. You understand the customers needs and are able to build value driven relation ...

  • Booking

    Financial Services Manager

    6 uur geleden

    Booking Amsterdam, Nederland

    The overarching purpose of this role is to support the Senior Manager Treasury & Financial Services in the creation, organization and execution of the Treasury and Financial Services unit's strategy and objectives surrounding the end to end Treasury and Finance initiation/ ongoin ...

  • ING

    Site Reliability Engineering

    4 dagen geleden

    ING Amsterdam, Nederland

    **The team** · Our Area is SRE and Engineering Enablement, consisting of 4 chapters. You will join a small team of Solution Architects which serve the whole Tech DBNL organization. You will be working with and influencing people on many levels in the organization, from Engineers ...

  • Pleo

    Customer Success Manager

    1 week geleden

    Pleo Amsterdam, Nederland

    **Customer Success Manager - Netherlands (Maternity Cover)**: · Location · Amsterdam, Lisbon · Team · Customer Experience · Dag · Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and - that's right, we're gonna say it - fun. · And ...

  • Meta

    Agency Partner Benelux

    1 week geleden

    Meta Amsterdam, Nederland

    **Agency Partner Benelux Responsibilities**: · - Lead and develop key agency accounts: deliver revenue across the allocated agency portfolio and determine new, untapped growth opportunities while driving current revenue streams. · - Lead and Influence with strategy based on the a ...

  • Vrije Universiteit Amsterdam

    Postdoctoral Researcher Nature-based Solutions

    4 dagen geleden

    Vrije Universiteit Amsterdam Amsterdam, Nederland

    Amsterdam- · - 0.8 / 1- · - Faculty of Science- · - Researcher / Postdoc- · - Postdoc- · - Nieuwe Universiteitsgebouw (NU)- · - Closes on Are you keen to contribute to the implementation of nature-based solutions (NBS)? Would you like to understand which NBS can achieve large-sca ...

  • Loyens & Loeff

    Working Student Technology

    4 dagen geleden

    Loyens & Loeff Amsterdam, Nederland

    **Working Student Technology & Innovation**: · **Digital technologies are transforming the legal profession. As a next generation law & tax firm, Loyens & Loeff invests in accelerating technology adoption and innovating business processes. To support this transition, our Technolo ...

  • Philips

    Director Portfolio Leader Beauty

    4 dagen geleden

    Philips Amsterdam, Nederland

    **Job Title**: Director Portfolio Leader Beauty · **In this role, you have the opportunity to** · Drive strategic growth, optimize product assortment, and enhance customer satisfaction, ensuring the health and performance of our Beauty Portfolio while contributing to Philips' mis ...

  • Google

    Field Sales Representative, Cloud

    6 uur geleden

    Google Amsterdam, Nederland

    **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - Experience engaging with accounts, selling a portfolio of products at C-level. · - Ability to communicate in Dutch fluently to support client relationship management in this region. · **Pref ...

  • ABN AMRO

    Internship Business and Management

    3 dagen geleden

    ABN AMRO Amsterdam, Nederland StageSHIP

    Internship Business and Management · **At a glance**: · Are you pursuing a HBO/WO degree? Do you have an interest in Business, Management or Organizational setup? Are you looking for a challenging internship where you can contribute in the field of strategy and innovation? Then l ...

  • NOVOTEL

    Banqueting Manager

    1 week geleden

    NOVOTEL Amsterdam, Nederland

    **Company Description** Novotel Amsterdam City** · We are Novotel Amsterdam City, one of the largest 4-star hotels in the Netherlands. As a strong brand, we are part of the international organization Accor. Novotel Amsterdam City has 610 rooms, approximately 1,200 m2 of meeting s ...

  • Adyen

    Revenue Operations Tooling Manager

    1 week geleden

    Adyen Amsterdam, Nederland

    **This is Adyen** · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we cre ...

  • Jonathan Lee Recruitment Ltd

    Financial Controller

    6 uur geleden

    Jonathan Lee Recruitment Ltd Amsterdam, Nederland

    **Sector**: Manufacturing · **Function**: Finance · **Contact**: Ellie Ebbage · **Phone**: ** · **Duration**: Contract · **Job Ref**:67162 · - Job details**Financial Controller (Supply Chain Operations)** · **Contract Length: 6 month contract** · **Location: Amsterdam (hybrid wor ...

  • Avantium

    Business Development Manager Europe

    4 dagen geleden

    Avantium Amsterdam, Nederland

    Our world needs solutions, and we need them fast. A growing population and increasing standards of living drive our energy and material consumption. In order to keep global warming at bay, we need to reduce our carbon footprint substantially, in fact transition towards a climate ...

  • Avantium

    Business Development Manager Europe

    4 dagen geleden

    Avantium Amsterdam, Nederland

    Our world needs solutions, and we need them fast. A growing population and increasing standards of living drive our energy and material consumption. In order to keep global warming at bay, we need to reduce our carbon footprint substantially, in fact transition towards a climate ...