Customer Success Manager - Amsterdam Centrum, Nederland - CleverTap

Beschrijving

About the Role:

As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, account management, and product adoption.

You understand the customers needs and are able to build value driven relationships to retain and grow accounts for CleverTap.

What will you do:

• Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)
• Develop an intimate understanding of your customers' businesses, conduct health checks
• Develop a network of champions within each account through education, coaching, and strong influencing skills
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights gleaned from their own data and industry trends
• Ensure customers get maximum value from CleverTap by leveraging full platform functionality
• Liaison between your customers and all the internal teams
• Handle customer concerns with confidence, putting them at ease.

What are we looking for?

Must have:

• Overall 46 years experience and 23 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
• Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
• Commercial confidence, experience with managing enterprise contracts

Good to have:

• Ability to speak fluently in English
• Experience in SaaS

Measures of Success:

• Retention rate
• Expansion
• NPS
• Product adoption

Who will you report to:
Associate Director, Customer Success


Why join us?

• Be a part of a global growth stage startup
• Work in a fastpaced, dynamic environment where your contribution matters
• You are passionate about technology and its impact on the high growth mobile technology space
• Innovate at scale, with learning opportunities

What is working at CleverTap like?

• Be a part of a global category creator hyper growth B2B SaaS startup
• Work in a fastpaced, dynamic environment where your contribution matters
• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
• Accountability and driving outcomes is the key to success
• Your career here is limited by you and nothing else
• Teamwork trumps individual success
• You are passionate about experience technology and its impact on enabling growth
• Innovate at scale, with learning opportunities

and having fun along the way


About the Function:

Customer Success Management is a Life Time Value (LTV) relationship with customers. A customer success manager (CSM) is assigned to every customer from the day the contract with the customer starts. A CSM works with customers to ensure they're receiving the support needed to achieve their goals.

We are a team of Growth Pilots where everyone works together towards a common objective:

P :
Act with First Principles


I :
Take Initiative


L :
Seek to Learn


O :
Take Ownership of Outcomes


T :
Help Achieve Together


S :
Speak up then Commit

Pay:
€50.000,00 - €60.000,00 per year

Work Location:
Hybrid remote in 1018 VN Amsterdam Centrum