Vacatures
>
Utrecht

    Customer success manager - Utrecht, Nederland - Freshworks

    Freshworks
    Freshworks Utrecht, Nederland

    6 dagen geleden

    Default job background
    Voltijd
    Beschrijving

    Company Description

    Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

    Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

    Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

    Job Description

    Job Description

    Freshworks is looking for an exceptional Customer Success Manager in Utrecht. Being a customer champion is part of our culture and a guideline for anything we do. Our team plays a central role in this effort and is the primary driver to retain and develop our existing customers.

    As a Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers in the Netherlands region. You dedicatedly engage with key partners and help them use the Freshworks platform fully. The foundation for this engagement is a precise understanding of our solution as well as in-depth knowledge of the client's business and industry trends.

    1. Build deep relationships and drive product adoption
    - Work along with a pre-defined group of our largest and most important customers. Establish connections to partners ranging from support agents to CxOs.
    - Engage with customers in a dedicated and regular manner in quarterly business reviews, roadmap presentations, and product training.
    - Understand and document customers' organization, its needs, goals, and challenges.
    - Educate and train customers on the best ways to use our products and their new features. Help them to follow data-driven approaches and measure KPIs.

    2. Retain customers
    - Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn
    - Conduct diagnostics and identify gaps in the customer's product setup and processes. Evangelize and guide customers to implement improvements.
    - Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.

    3. Inspire customer growth and advocacy
    - Work together with the Account Management team to discover opportunities for growth and drive net expansion.
    - Promote awareness of Freshworks' latest innovations and motivate customers to become references, participate in events, and contribute to case studies.
    - Find new and creative ways to create "moments of wow" for our customers.

    Qualifications

  • Experience in a customer-facing role. Experience with consulting or account management is a big plus.
  • Bachelor's degree. Having an engineering background is advantageous.
  • You are able to communicate clearly and with empathy to become a trusted advisor for our clients.
  • You can collaborate effectively with different internal teams (, sales, marketing, product, and support).
  • You enjoy learning about Freshworks' products and their technical foundation.
  • You show business insight to understand the client's needs while keeping a professional attitude.
  • You combine an analytical mindset with a can-do attitude. You can identify root causes and develop adequate solutions quickly.
  • You can manage multiple projects at ease and can quickly switch contexts from technical to business topics.
  • Business-level fluency in any Dutch language is a must

    • Additional Information

    These are some benefits you can expect from us in return:

  • Company funded Life & Long-Term Disability insurance
  • Learning & Reading budget of up to € per year
  • Fitness budget of up to €30 per month
  • Free yoga classes twice a week
  • Company Funded Employee Assistance Program (EAP) for both you and your family
  • 25 days annual Paid-Time-Off (PTO)
  • Discounted Tax Support Services

    • At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

  • Cirrus Assessment

    Customer Success Manager

    6 dagen geleden

    Cirrus Assessment Utrecht, Nederland

    _Utrecht (NL), Februari Wij groeien hard en zijn vol in beweging Ben jij de Product Owner die ons platform helpt ontwikkelen naar het volgende level?_ · **Customer Success Manager** · Het succes van de klant staat centraal bij alles wat we doen bij Cirrus. Het Customer Success Te ...

  • Social Brothers

    Customer Success Manager 2digits

    6 dagen geleden

    Social Brothers Utrecht, Nederland

    **Functieomschrijving** · Jij bent als Customer Success Manager bij 2DIGITS het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van developers, marketeers en ontwerpe ...

  • Social Brothers BV

    Customer Succes Manager 2DIGITS

    1 week geleden

    Social Brothers BV Utrecht, Nederland

    Jij bent als Customer Success Manager bij 2DIGITS het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van developers, marketeers en ontwerpers los jij alle vragen op ...

  • Social Brothers BV

    Customer Succes Manager 2DIGITS

    1 week geleden

    Social Brothers BV Utrecht, Nederland

    Jij bent als Customer Success Manager bij 2DIGITS het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van developers, marketeers en ontwerpers los jij alle vragen op ...

  • KnowBe4

    Customer Success Manager

    4 dagen geleden

    KnowBe4 Utrecht, Nederland

    **About KnowBe4** · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helpi ...

  • Social Brothers BV

    Customer Success Manager WP Brothers

    1 week geleden

    Social Brothers BV Utrecht, Nederland

    Jij bent als Customer Success Manager bij WP Brothers het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van Developers, Marketeers en Designers los jij alle vragen ...

  • Social Brothers BV

    Customer Success Manager WP Brothers

    1 week geleden

    Social Brothers BV Utrecht, Nederland

    Jij bent als Customer Success Manager bij WP Brothers het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van Developers, Marketeers en Designers los jij alle vragen ...

  • Inhousify

    Customer Success Manager

    1 week geleden

    Inhousify Amsterdam, Nederland

    **Over onze klant** · Voor een groeiende, internationale startup, actief op de agrarische markt, zijn wij momenteel op zoek naar een Sales Representative in Amsterdam voor 32 of 40 uur (met hybride werkmogelijkheden). · **Over de functie** · Wij zijn op zoek naar een gedreven en ...

  • Cost Engineering

    Customer Success Manager

    5 dagen geleden

    Cost Engineering Zwijndrecht, Nederland

    With a dynamic role in an international market involved in various industries, the opportunities are limitless to make a difference. This team helps us drive business growth with a deep understanding of the targeted markets and market trends.**Customer Success Manager**: · **Als ...

  • Helloprint

    Customer Success Manager

    1 week geleden

    Helloprint Rotterdam, Nederland CDD

    Als Customer Success Manager bij HelloPrint ben je cruciaal voor de tevredenheid van klanten met onze Enterprise printoplossing. Je verbindt klanten met onze duurzame, op maat gemaakte printportal en zorgt voor een naadloze service. Deze rol is je kans om in een dynamische omgevi ...

  • Social Brothers

    Customer Success Manager

    1 week geleden

    Social Brothers Utrecht, Nederland Voltijd

    Functieomschrijving · Jij bent als Customer Success Manager bij Social Brothers het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van Developers, Marketeers en Desi ...

  • Huren

    Customer Success Manager

    1 week geleden

    Huren Utrecht, Nederland

    Hoe ziet het sollicitatieproces eruit? · We maken graag eerst even telefonisch kennis om meer over jou en je motivatie te horen. Daarnaast vertellen we je natuurlijk ook meer over en de job · Daarna nodigen we je graag uit voor een kop koffie en een goed gesprek, waarin we je me ...

  • Uptmz

    Sea Customer Succes Manager

    2 dagen geleden

    Uptmz Den Bosch, Nederland

    **DIT BEN JIJ** · Als customer succes manager · - Heb je ervaring in het opzetten en beheren van Google ads campagnes · - Ben je liever met onze gebruikers en partners bezig dan daadwerkelijk aan de knoppen te zitten · - Maak je je sales collega's jaloers op hoe jij klanten weet ...

  • CleverTap

    Customer Success Manager

    2 dagen geleden

    CleverTap Amsterdam Centrum, Nederland

    **About the Role**: · As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, account management, and product adoption. You understand the customers needs and are able to build value driven relation ...

  • Zoom

    Customer Success Manager

    1 week geleden

    Zoom Amsterdam Zuid, Nederland

    **Customer Success Manager (German Speaking)** · **What you can expect** · As a Customer Success Manager, your purpose is to build relationships with clients, ensuring their satisfaction and success. You'll provide guidance, support, and strategic advice to help them maximize the ...

  • Exactpi Recruitment & More

    Customer Success Manager

    4 dagen geleden

    Exactpi Recruitment & More Leiden, Nederland

    Exciting Opportunity for a Customer Success Manager, driving partner success, boosting turnover, and elevating customer experience. · **De functie** · Are you a seasoned professional in customer success management, with a passion for achieving outstanding results in the dynamic w ...

  • Zoom Video Communications, Inc.

    Customer Success Manager

    2 dagen geleden

    Zoom Video Communications, Inc. Amsterdam, Nederland

    **Customer Success Manager (German Speaking)** · We are looking for a talented Customer Success Manager (CSM) to join our CSM team. In this role, you will play a key part in delivering happiness for our customers in EMEA. · You will be responsible for managing a portfolio of cust ...

  • Outpost24 Group

    Customer Success Manager

    4 dagen geleden

    Outpost24 Group Amsterdam West, Nederland

    Are you a tech savvy people person who gets a kick out of helping customers achieve maximum value from products? Do you want to join a team of brilliant CSMs in a global cybersecurity company? Then we might just have the role for you_ · Outpost24 is looking for a new Customer Suc ...

  • Vesper

    Customer Success Manager

    2 dagen geleden

    Vesper Amsterdam, Nederland

    **What we expect from this role** · The customer success team at Vesper empowers our customers to seamlessly adopt and confidently utilise our platform. We go above and beyond with support & training, actively gather valuable feedback, and loop it back into the business to contin ...

  • Antavo

    Customer Success Manager

    1 week geleden

    Antavo Amsterdam, Nederland

    **About Us** · Antavo is a rapidly growing VC-backed scale-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. · **The Team** · The Anta ...