Vacatures
>
Amsterdam

    EMEA Customer Success Manager - Amsterdam, Nederland - Lucid

    Lucid
    Lucid Amsterdam, Nederland

    3 dagen geleden

    Default job background
    Beschrijving

    Responsibilities

    :
  • Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer's workflows, and how Lucid impacts business outcomes
  • Adopt strategies supporting customers to achieve their business objectives through ongoing successful adoption of the Lucid Suite
  • Establish a foundation for success with each new account through partnering with the implementation team, leveraging change management processes, product and best practices advocacy, and end-user awareness campaigns
  • Continually work with accounts to define, measure and document the value and impact of the Lucid Suite
  • Serve as the primary interface with customers to manage and resolve any critical situations
  • Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
  • Develop relationships with influential users from individual contributors to c-suite and convert them into Lucid champions
  • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from the Lucid Suite
  • Other duties as assigned

    • Requirements:

  • Bachelor's degree with strong academic performance
  • Minimum of 2 years of CSM experience, with prior professional working experience in a customer facing role.
  • Experience in a technical field (e.g., engineering), or strong technical aptitude and passion to become a subject matter expert on the Lucid Suite and related domains
  • Strong organization and attention to detail
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end-users
  • Fluent in English and an additional European language (Dutch preferred)

    • Preferred Qualifications:

  • Empathy and a passion for problem solving
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
  • Ability to thrive in a fast-paced, scale-up SaaS environment
  • Bias towards finding solutions vs. shutting down ideas

    • If you'd like to confirm job application information found on other hiring websites, please contact us directly at:

    #LI-KB1

  • Inhousify

    Customer Success Manager

    5 dagen geleden

    Inhousify Amsterdam, Nederland

    **Over onze klant** · Voor een groeiende, internationale startup, actief op de agrarische markt, zijn wij momenteel op zoek naar een Sales Representative in Amsterdam voor 32 of 40 uur (met hybride werkmogelijkheden). · **Over de functie** · Wij zijn op zoek naar een gedreven en ...

  • Pleo

    Customer Success Manager

    1 week geleden

    Pleo Amsterdam, Nederland

    **Customer Success Manager - Netherlands (Maternity Cover)**: · Location · Amsterdam, Lisbon · Team · Customer Experience · Dag · Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and - that's right, we're gonna say it - fun. · And ...

  • Lepaya

    Customer Success Manager

    3 dagen geleden

    Lepaya Amsterdam Centrum, Nederland

    **Join Lepaya**: · Over the past years, Lepaya has been growing at an incredible pace, leading to our client portfolio growth. To ensure we keep building long-lasting & impactful partnerships with our new & existing customers in the banking industry, we are looking for a Customer ...

  • Antavo

    Customer Success Manager

    4 dagen geleden

    Antavo Amsterdam, Nederland

    **About Us** · Antavo is a rapidly growing VC-backed scale-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. · **The Team** · The Anta ...

  • Outpost24 Group

    Customer Success Manager

    1 dag geleden

    Outpost24 Group Amsterdam West, Nederland

    Are you a tech savvy people person who gets a kick out of helping customers achieve maximum value from products? Do you want to join a team of brilliant CSMs in a global cybersecurity company? Then we might just have the role for you_ · Outpost24 is looking for a new Customer Suc ...

  • Zoom

    Customer Success Manager

    1 week geleden

    Zoom Amsterdam Zuid, Nederland

    **Customer Success Manager (German Speaking)** · **What you can expect** · As a Customer Success Manager, your purpose is to build relationships with clients, ensuring their satisfaction and success. You'll provide guidance, support, and strategic advice to help them maximize the ...

  • LeanIX Jobs

    Customer Success Manager Emea

    1 dag geleden

    LeanIX Jobs Amsterdam, Nederland

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. · We are looking for a **Customer ...

  • Cirrus Assessment

    Customer Success Manager

    3 dagen geleden

    Cirrus Assessment Utrecht, Nederland

    _Utrecht (NL), Februari Wij groeien hard en zijn vol in beweging Ben jij de Product Owner die ons platform helpt ontwikkelen naar het volgende level?_ · **Customer Success Manager** · Het succes van de klant staat centraal bij alles wat we doen bij Cirrus. Het Customer Success Te ...

  • LeanIX Jobs

    Customer Success Associate/manager Mid-market

    1 dag geleden

    LeanIX Jobs Amsterdam, Nederland

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with Enterprise Architecture Management. · We are looking for a **Customer Success Associate/Manager** to join our growin ...

  • Copernica

    Customer Success Manager

    1 week geleden

    Copernica Amsterdam, Nederland CDI

    Copernica is op zoek naar een customer success manager die verantwoordelijk is voor het onboarden en behouden van klanten. We zoeken hiervoor zowel beginnende als ervaren collega's die graag in zichzelf investeren. · Wat doet een customer succes manager bij Copernica? · Als custo ...

  • Inhousify Recruitment

    Customer Success Manager

    3 dagen geleden

    Inhousify Recruitment Amsterdam, Nederland CDI

    Over onze klant · Voor een groeiende, internationale startup, actief op de agrarische markt, zijn wij momenteel op zoek naar een Sales Representative in Amsterdam voor 32 of 40 uur (met hybride werkmogelijkheden). · Over de functie · Wij zijn op zoek naar een gedreven en enthousi ...

  • Inhousify

    Customer Success Manager

    3 dagen geleden

    Inhousify Amsterdam, Nederland Voltijd

    Over onze klant · Een innovatieve scale-up in Amsterdam met een missie om het mondiale landbouwsysteem te transformeren in een duurzame toekomst. Ze zetten zich in voor duurzaamheid door middel van het minimaliseren van afval, het terugdringen van de CO2-uitstoot en het garandere ...

  • Social Brothers

    Customer Success Manager 2digits

    3 dagen geleden

    Social Brothers Utrecht, Nederland

    **Functieomschrijving** · Jij bent als Customer Success Manager bij 2DIGITS het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van developers, marketeers en ontwerpe ...

  • Social Brothers BV

    Customer Succes Manager 2DIGITS

    6 dagen geleden

    Social Brothers BV Utrecht, Nederland

    Jij bent als Customer Success Manager bij 2DIGITS het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van developers, marketeers en ontwerpers los jij alle vragen op ...

  • Social Brothers BV

    Customer Succes Manager 2DIGITS

    3 dagen geleden

    Social Brothers BV Utrecht, Nederland

    Jij bent als Customer Success Manager bij 2DIGITS het aanspreekpunt voor onze klanten die een afgerond project hebben. Jij zorgt ervoor dat alle binnenkomende vragen van onze klanten behandeld worden en met een team van developers, marketeers en ontwerpers los jij alle vragen op ...

  • KnowBe4

    Customer Success Manager

    1 dag geleden

    KnowBe4 Utrecht, Nederland

    **About KnowBe4** · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helpi ...

  • Exactpi Recruitment & More

    Customer Success Manager

    1 dag geleden

    Exactpi Recruitment & More Leiden, Nederland

    Exciting Opportunity for a Customer Success Manager, driving partner success, boosting turnover, and elevating customer experience. · **De functie** · Are you a seasoned professional in customer success management, with a passion for achieving outstanding results in the dynamic w ...

  • lepaya

    Customer Success Manager

    1 week geleden

    lepaya Amsterdam, Nederland Voltijd

    Join Lepaya · Over the past years, Lepaya has been growing at incredible pace, leading to our client portfolio growth. To ensure we keep building long lasting & impactful partnerships with our new & existing customers, we are looking for a Customer Success Manager with experienc ...

  • Zoom

    Customer Success Manager

    1 week geleden

    Zoom Amsterdam, Nederland Voltijd

    Customer Success Manager (German Speaking) · We are looking for a talented Customer Success Manager (CSM) to join our CSM team. In this role, you will play a key part in delivering happiness for our customers in EMEA. · You will be responsible for managing a portfolio of custome ...

  • Reach Supreme

    Customer Success Manager

    1 week geleden

    Reach Supreme Amsterdam, Nederland Voltijd

    About Reach Supreme · Reach Supreme supercharges new sales of B2B companies. · Within 2 years, we accumulated >180 customers ranging from fast-growing start-ups like Clearco, Hatch and Hadrian to big corporates like Brunel and Axway. Our service includes researching, sourcing and ...