Vacatures

    Customer Service Representative - Amsterdam, Nederland - Page Personnel

    Page Personnel
    Page Personnel Amsterdam, Nederland

    1 dag geleden

    Page Personnel background
    Beschrijving

    In this role, you will be responsible for providing outstanding customer service to our clients in the DACH region, addressing their inquiries, resolving issues, and ensuring their overall satisfaction.

    Description

    • Respond promptly and professionally to customer inquiries via phone, email, and chat in the German language.
    • Identify and assess customers' needs to achieve satisfaction, proactively offering solutions and recommendations when necessary.
    • Handle and resolve customer complaints in a calm and courteous manner, aiming for first-contact resolution whenever possible.
    • Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
    • Collaborate with other team members and departments to escalate and resolve complex issues in a timely manner.
    • Stay up-to-date on company products, services, and policies to provide accurate information to customers.
    • Uphold company standards of customer service excellence and professionalism at all times.
    • Contribute to the continuous improvement of processes and procedures to enhance the customer experience.
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