- Process warranty claims on a timely basis from a technical and administrative point of view
- Explain in writing on the warranty claim the reason for return/correction/rejection
- Prepare, review and update warranty bulletins
- Raise debit note/invoice to workshops in case of excessive/unjustified payments
- Alert the warranty manager on recurring incidents
- Alert the warranty manager on the recurring claiming issues of the dealers
- Support the dealers in the claiming process (channel to be confirmed)
- Prepare activity reports
- Support the training department on training of the staff in charge of (warranty) claiming in the workshop network
- Providing a Prior Authorization on Warranty Repair for a specific list of repairs
- Day-to-day leading the team
- Planning (absence/travels/expenses/...)
- Performance monitoring
- Training Warranty team
- Reporting
- 1st line of contact for customer
- Degree in Engineering or equivalent specializing in vehicle technology, mechanical engineering or electrical engineering with a focus on drives or master craftsman/workshop manager/master technician
- Expert in managing the relationship with workshop warranty peoples as well as workshop managers
- Expert in Warranty Management, familiar with European consumer laws and customer rights
- Previous experience in a similar job for an OEM
- Expert in ICE vehicles and all its components
- Expert in BEH vehicles and all its components
- Knowledge diagnosis tools and reports
- Good knowledge of electrical diagrams
- Experience managing/leading a team while being operationally involved.
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Senior Warranty Coordinator - Amsterdam, Nederland - MSX INTERNATIONAL
Beschrijving
Who are we?
MSX is a business services provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector. With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers and dealer networks within a rapidly evolving industry.
Our goal is to support our customers by improving processes, increasing sales, reducing costs and keeping clients satisfied.
Do you want to be part of a motivated, successful team of specialists who make this possible?
This time we are seeking an experienced and dynamic individual to join us as a Senior Warranty Coordinator This role offers an exciting opportunity to lead and guide a team of skilled professionals dedicated to delivering exceptional service in assessing and validating warranty claims.
Duties and Responsibilities:
Operational
Management
Qualifications
Experience
Automotive experience with technical background (3-5 years), very good warranty assessment skills
Desired language skills:
Dutch (native), German (professional proficiency) and advanced level of technical English
Why do you choose MSX?
In addition to this great challenge, we as MSX International offer a suitable salary and fringe benefits. At MSX you get the freedom to work independently on projects and still be part of a successful, supportive team.
Show your interest by applying. We're looking forward to it
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