Warranty, Recall, and Campaign Expert - Amsterdam, Nederland - ZEEKR EU

Beschrijving

The Company
We are ZEEKR, built on a decade of European experience.

We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest privately held automotive companies.

Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

Our cars have finally arrived in Europe, and with several markets on our expansion roadmap, there has never been a better time to join the team.

The role

We are looking for a Warranty, Recalls, and Campaign Expert to join our Customer Care team in our Amsterdam HQ.

This is what you will do most of the time:

• Lead the rollout of our new warranty program in EU.
• Define warranty terms and conditions, policies and procedures.
• Set KPIs for warranty costs for each market, monitor adherence and nonconformities.
• Manage the warranty parts return process.
• Liaise with Global Teams to ensure our EU warranty program aligns with the Zeekr Global requirements.
• Agree with Global Teams the requirements of the Zeekr warranty audit process and manage the rollout.
• Define the CCAP process and monitor quality issues in relation to this.
• Manage activation of all CCAP meetings, reviews and actions.
• Ensure market notifications take place as defined by the CCAP process.
• Coordinate release of both recalls and service campaigns, ensuring that parts and repair processes are documented and shared with recipients.
• Measure, monitor and drive completion rates in line with targets set.

This is what you will demonstrate:

• Experience from similar role focused on automotive warranty.
• Excellent analysis abilities with strong people skills.
• Extensive automotive experience, either at dealer/importer and/or OEM backgrounds.
• Deep respect for all aspects of customer data privacy, including the EU GDPR regulations.
• Innovative and have a great ability to adapt and perform in a constantly changing, fastpaced, highly demanding work environment.
• Have a strong people and customer centric mind and behavior.
• You have an entrepreneurial approach and dare to make decisions.
• A strong communicator and fluent in English.

To thrive at ZEEKR we believe that you have the courage to lead with trust and care and you don't mind getting your hands dirty.

You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment.

Like us, you believe it's important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.