Vacatures
>
Amsterdam

    Customer Success Program Manager - Amsterdam, Nederland - Intuitive Surgical

    Intuitive Surgical
    Intuitive Surgical Amsterdam, Nederland

    1 week geleden

    Default job background
    OTHER
    Beschrijving

    Job Description

    Primary Function of Position:

    The Customer Success Program Manage is responsible for guiding customers toward long-term operational success by increasing efficiencies through onboarding, educating on best practices. S/He will help customers become self-sufficient by using Intuitive' s digital tools and resources. In addition to these significant customer-facing activities, the Customer Success Program Manager plays an active role in internal customer advocacy, driving transparency with cross-functional teams, connecting internal and external touchpoints and monitoring outcomes to ensure long-term success for our customers.

    Roles and Responsibilities:

    • Manage the successful onboarding process for selected Intuitive customers by ensuring they are leveraging all services and resources effectively throughout the customer lifecycle.
    • Become an expert of the Intuitive Ecosystem offerings and services so as to provide relevant solutions to fit the different Hospital stakeholders' unmet needs
    • Ensure cross-functional collaboration for proactive support of the Tier 1 Accounts through interactions with the Leadership Team, Sales, Marketing, Contract & Tenders Department, Finance, Field Services Engineers, SRS, Genesis, etc...
    • Monitor outcomes to ensure long-term success for our customers and prevent potential bottlenecks impacting the overall hospitals' performance.
    • Serves as an advocate, championing customer needs and collaborating with internal teams to ensure resolution of challenges
    • Support customers to reach key milestones and business outcomes by monitoring program utilization to identifying risks and improvement opportunities.
    • Utilize Customer Success business systems to track, maintain and schedule all customer interactions, to ensure all customer milestones are being met, and provide visibility to Sales and Shared Services
    • Monitor customer Health dashboard, and coordinate actions with key stakeholders.
    • Coordinate the activities with internal teams, including sales, Marketing, Contract & Tender, training, SRS, Genesis, Account Receivable, field service and digital services. Identify areas of improvements and potential bottlenecks.
    • Help to identify process improvements that enhance operational efficiencies at customer site. Ensure constant alignment with customer by conducting regular touchpoints and quarterly/strategic business reviews
    • Internal support lead for customer and Intuitive resources for new product launches and robotic program implementation.
    • Educate Intuitive Sales and shared services teams on available resources and best practices.
  • Vermaat

    Sales Manager Join Program

    6 dagen geleden

    Vermaat Diemen, Nederland

    Als gedreven sales manager, met passie voor de horeca, ben jij klaar om bij te dragen aan onze groei Jij maakt deel uit van ons levendige team en draagt bij aan het succes van ons innovatieve programma. Vanuit Diemen gaan we samen Nederland veroveren · **Jouw werkplek** · **Jouw ...

  • Omnicom Health Group

    Program Manager

    1 week geleden

    Omnicom Health Group Amsterdam, Nederland

    Overview: · **About us** · Excerpta Medica is a fast-growing medical communications agency; we are part of the Adelphi Group and seamlessly connected to the full Adelphi offerings of real-world evidence, market access, and research. We are also part of the Omnicom Health Group, t ...

  • TBAuctions

    Program Manager

    1 dag geleden

    TBAuctions Amsterdam Nieuw-West, Nederland

    As a pivotal accelerator of the company's mission to become the leading auction platform in Europe, TBA is looking to strengthen the team with a Program Manager. Our Program Management Experts lead our international auction brands through business transformations by implementing ...

  • Levy Professionals

    Program Management Officer

    3 dagen geleden

    Levy Professionals Amsterdam, Nederland

    To elevate DFC (Detecting Financial Crime) Operations, our client launched a Transformation program centered on core KYC products and services. We're seeking a Program Management Officer (Dutch-speaking) to join the team and drive the program's success. This role involves: · - Co ...

  • Lucid Motors

    Body Repair Operations Program Manager

    1 dag geleden

    Lucid Motors Amsterdam, Nederland

    **Leading the future in luxury electric and mobility** · At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive ...

  • IDH

    Program Manager

    3 dagen geleden

    IDH Utrecht, Nederland

    Are you passionate about sustainability and eager to make a positive impact on the environment and our communities? Do you have a deep understanding of the fruit and vegetable industry and a knack for strategic management? If so, we have an exciting opportunity for you We are cur ...

  • Vermaat

    Senior sales manager Join Program

    13 uur geleden

    Vermaat Diemen, Nederland

    Jouw werkplekWij zijn Join Program. Ons hoofdkantoor zit in Diemen. We geloven dat echt goed eten de brandstof is voor een ieders werkdag. Dus sluit je bij ons aan en help ons om meer impact te kunnen maken. Onze klanten, toekomstgerichte bedrijven zoals Coty, Guerrilla Games, Na ...

  • Open Text Corporation

    Ps Program Manager

    1 dag geleden

    Open Text Corporation Hoofddorp, Nederland

    **PS Program Manager**: · - Req id: Hoofddorp, NL**OPENTEXT** · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partne ...

  • Vermaat

    Senior sales manager Join Program

    1 week geleden

    Vermaat Diemen, Nederland

    Jouw werkplekWij zijn Join Program. Ons hoofdkantoor zit in Diemen. We geloven dat echt goed eten de brandstof is voor een ieders werkdag. Dus sluit je bij ons aan en help ons om meer impact te kunnen maken. Onze klanten, toekomstgerichte bedrijven zoals Coty, Guerrilla Games, Na ...

  • Adelphi In Healthcare Communications - Excerpta Medica EU IMC

    Program Manager

    2 dagen geleden

    Adelphi In Healthcare Communications - Excerpta Medica EU IMC Amsterdam, Nederland

    Overview · About us · Excerpta Medica is a fast-growing medical communications agency; we are part of the Adelphi Group and seamlessly connected to the full Adelphi offerings of real-world evidence, market access, and research. We are also part of the Omnicom Health Group, the ...

  • Orange Business Services

    Program Manager

    1 dag geleden

    Orange Business Services Amsterdam, Nederland

    about the role · Why become Digital Trust lead · Digital Trust is at the heart of our Orange Business strategy and si fully embedded in our Lead the Future. It is an area that is becoming more and more top of mind for our enterprise customers (both in International and in Fra ...

  • Just Eat Takeaway

    Program Manager

    3 dagen geleden

    Just Eat Takeaway Amsterdam, Nederland Voltijd

    About this role: · You will become part of Corporate Solutions which is the team providing food, making every work day tastier for every employee in Europe. You bring experience with data wrangling and business knowledge to empower Sales Operations, by creating actionable dashboa ...

  • Just Eat Takeaway

    Program Manager

    6 dagen geleden

    Just Eat Takeaway Amsterdam, Nederland Voltijd

    About this role: · You will become part of Corporate Solutions which is the team providing food, making every work day tastier for every employee in Europe. You bring experience with data wrangling and business knowledge to empower Sales Operations, by creating actionable dashboa ...

  • Vermaat

    Senior sales manager Join Program

    5 dagen geleden

    Vermaat Diemen, Nederland

    Jouw werkplekWij zijn Join Program. Ons hoofdkantoor zit in Diemen. We geloven dat echt goed eten de brandstof is voor een ieders werkdag. Dus sluit je bij ons aan en help ons om meer impact te kunnen maken. Onze klanten, toekomstgerichte bedrijven zoals Coty, Guerrilla Games, Na ...

  • Forbo

    Quality Assurance Program Manager

    1 week geleden

    Forbo Assendelft, Nederland

    **De divisie Flooring Systems biedt een breed en aantrekkelijk assortiment milieuvriendelijk linoleum, hoogwaardige vinylvloeren, schoonloopsystemen, tapijttegels, naaldvilt, en Flotex, de wasbare textielen vloerbedekking. Dankzij hun voortreffelijke technische eigenschappen en a ...

  • Veermat

    Senior sales manager Join Program

    2 dagen geleden

    Veermat Diemen, Nederland

    Jouw werkplek · Wij zijn Join Program. Ons hoofdkantoor zit in Diemen. We geloven dat echt goed eten de brandstof is voor een ieders werkdag. Dus sluit je bij ons aan en help ons om meer impact te kunnen maken. Onze klanten, toekomstgerichte bedrijven zoals Coty, Guerrilla Games, ...

  • Philips Iberica SAU

    Program Management Officer

    6 dagen geleden

    Philips Iberica SAU Nederland

    Job Title · Program Management Officer Job Description · Job title: Program Management Officer · Location: Amsterdam · Start date: May 1st · Duration: min6 months · Contract: min 32 h/week, preferably 40h/week · Support daily activities of the Integration Management O ...

  • Levy Professionals

    Program Management Officer

    1 week geleden

    Levy Professionals Amsterdam, Nederland

    To elevate DFC (Detecting Financial Crime) Operations, our client launched a Transformation program centered on core KYC products and services. We're seeking a Program Management Officer (Dutch-speaking) to join the team and drive the program's success. This role involves: · Col ...

  • Google

    Technical Program Manager

    1 week geleden

    Google Amsterdam, Nederland

    Bachelor's degree in electrical or mechanical engineering, a technical field, or equivalent practical experience. · Candidates will typically have 8 years of experience in program management. · Experience in Project Management. · Experience with Project Controls. · That's why ...

  • Tory Burch

    Sr. Program Manager, IT

    2 dagen geleden

    Tory Burch Amsterdam, Nederland

    JOB SUMMARY · You will play a critical role in driving the successful execution of complex, cross-functional initiatives that align with the company's strategic goals. You will be responsible for leading end-to-end program management, ensuring timely delivery of high-quality soft ...