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    Customer Service Representative - Amsterdam, Nederland - Page Personnel

    Page Personnel
    Page Personnel Amsterdam, Nederland

    1 week geleden

    Page Personnel background
    Beschrijving
    • Respond promptly and professionally to customer inquiries via phone, email, and chat in the German language.
    • Identify and assess customers' needs to achieve satisfaction, proactively offering solutions and recommendations when necessary.
    • Handle and resolve customer complaints in a calm and courteous manner, aiming for first-contact resolution whenever possible.
    • Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
    • Collaborate with other team members and departments to escalate and resolve complex issues in a timely manner.
    • Stay up-to-date on company products, services, and policies to provide accurate information to customers.
    • Uphold company standards of customer service excellence and professionalism at all times.
    • Contribute to the continuous improvement of processes and procedures to enhance the customer experience.
    Opportunity to work in a fast-growing international company|Opportunities for professional growth and development
    • Fluent in both written and spoken German, with excellent communication skills.
    • Proficient in English to communicate effectively with colleagues and management.
    • Previous experience in customer service or a related field is preferred.
    • Strong problem-solving skills with the ability to think quickly and creatively to resolve issues.
    • Excellent interpersonal skills with a customer-focused approach.
    • Ability to work independently as well as part of a team in a fast-paced environment.
    • Strong attention to detail and organizational skills.
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • Supportive and inclusive workplace culture.
    • Employee discounts and perks.
    • Daily lunches and premium coffee.
    • Prime location in the heart of Amsterdam.
    • A dynamic team committed to excellence.
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