Customer Service Representative - Zwanenburg, Nederland - VAL GR ENERGIES
1 week geleden
Beschrijving
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Soort dienstverband:
Fulltime
Salaris:
€2.459,00 - €4.728,00 per week
Rooster:
- Flexibele werkuren
Secundaire arbeidsvoorwaarden:
- Auto van de zaak
- Dienstreizen vergoeding
- Reiskostenvergoeding
Soorten aanvullende vergoedingen:
- Vakantiegeld
Ervaring:
- Klantenservice: 1 jaar (Gewenst)
Werklocatie:
Fysiek
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