Vacatures

    Guest Service Pro - Amsterdam, Nederland - ID Aparthotel

    ID Aparthotel
    ID Aparthotel Amsterdam, Nederland

    3 dagen geleden

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    Beschrijving

    Hello there Ready to be a vital part of our Front-Office team? We're on the hunt for a Guest Service Pro to join us in the Amsterdam area. You'll be working your magic in 2 shifts from 06:45 to 23:15 hrs, to make sure our guest feel welcome and at home. Are you up for the adventure?


    It started with Amsterdam ID Aparthotel

    It all began in Sloterdijk, when our founders adopted an office building and transformed it into our first apartment-hotel. Since then, we've hosted over 100,000 guests from more than 40 countries here. Some have called us 'home' for months, while others stay just for a weekend. We're their little corner of Amsterdam, for as long as they need us. It was at Amsterdam ID Aparthotel that we perfected our signature warm feeling. The feeling that turns guests into lifelong friends. That feeling is the basis for our company and what we aim to deliver to colleagues and guests every day, in every property.


    The Job

    As a Guest Service Pro, your day kicks off with a Front Office team meeting, where you brainstorm delightful surprises for the upcoming guests. Whether it's a birthday cake or a personalized touch like an Italian newspaper, you're all about making guests feel special
    If a dishwasher is broken in a room, you quickly come up with a suitable solution. You're collaborating closely with colleagues from housekeeping, technical services, F&B, and duty management.

    As the first point of contact, you share your insider knowledge of Amsterdam, helping guests make the most of their stay. With many long-stay guests, you develop meaningful connections and play a crucial role in creating a homely and memorable experience.

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