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Lead Training Services - Veldhoven, Nederland - ASML
Beschrijving
Introduction to the job Founded in 1984, ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits ('chips').
The IT division supports key business processes with infrastructure, hardware, software, and services.The User Experience (UX) competence is a virtual team of about one hundred people from across the company, who design services and applications that enable ASML's customers, suppliers, and employees, to work more efficiently and effectively, with a higher level of satisfaction.
The customer experience (CX) part of the competence works on ASML's commercial software, whereas the employee experience (EX) part of the competence works on all employee-facing software solutions: hundreds of predominantly web-based applications used by sectors such as R&D, Manufacturing, Supply Chain, HR, Finance, and IT itself.
Competence members spend on average 10% of their time on improving the competence itself, by participating in competence events and so-called feature teams that develop our methods and guidelines.
This vacancy is for a position in the ASML IT UX Specialist Team, which can be seen as the 'engine' of the UX competence.
It consists of several people who support the competence for 10%-100% of their time, e.g., around design systems, UX analytics & feedback, and competence management.
Furthermore, you will pro-actively and reactively help, directly and indirectly (i.e., via the competence members) all EX-related agile/product teams to improve their UX maturity, e.g., by explaining the value of user-centered design and by helping the Group Leads to hire skilled UX specialists for their teams.
Finally, you will engage with the IT management team and Office of the CIO to ensure 'visibility' of the competence and to make user-centered design an undisputed part of the agile development process.
Support help requests from competence members, e.g., Organize inspiring competence events (for 50+ people), some focusing on the progress in the feature teams, others focusing more on social bonding.
Coach 8-10 feature teams on a regular basis to make sure they are happy and deliver methods and guidelinesExamples of topics are:
UX research methods, design system for AR/VR, conversational design, accessibility, data visualization, UX maturity assessment tool.
Collaborate with the UX Software Lead to ensure our UX software meets the needs of our members.
Support product teams and their leaders:
Explain to the leaders of our agile/product teams why they should be connected to the competence, i.e., Help agile/product teams to identify the right UX capabilities for their teams ('intakes') and sometimes create 'proposals' for how they should approach the user-centered design process.
Support the Group Leads of the agile/product teams throughout the hiring process, mainly by selecting CVs and interviewing job applicants.
At times, agile/product teams may want to 'T-shape' a non-UX specialist.At times, you will need to help allocating or re-allocating UX specialists to agile/product teams, e.g., when one team is looking for a specialist and another team no longer has budget.
Collaborate with the UX Analytics & Feedback Lead to increase the number of agile/product teams that implement a semi-automated feedback loop and help them to actually use this feedback.
Represent the competence to management and other stakeholders:Involve senior stakeholders by demonstrating the value of user-centered design.
Participate in the community of practice of Competence Leads (there are ~12 competences in ASML IT).
Report on competence maturity indicators to the IT competence management.
Master's degree in an area such as Industrial Design, Human-Computer Interaction, Information Science, Psychology, or Engineering.
~Fluent in English, verbal and written. Profound knowledge of Dutch is a plus.
~ Work on-site in Veldhoven, The Netherlands for at least three days per week.
Experience leading a (small) UX team.
It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
Need to know more about applying for a job at ASML? Employment Type:FULL_TIME
Team:
IT
