IT - Delivery Manager Application - Veldhoven, Nederland - ASML

ASML

Geverifieerd bedrijf

Veldhoven, Nederland

1 week geleden

Geplaatst door:

Daan Van den Berg

werver van beBee

Beschrijving

Introduction:

ASML leads the worldwide development, production and sales of high-end lithography systems for the semiconductor industry. In short, we make the machines that make computer chips, or integrated circuits.

We build some of the most amazing, complex machines that you will ever see - and the software to run them - to develop smaller, faster and still more affordable chips.

It is because of our machines that the world's technology has steadily evolved.

ASML IT develops and delivers automated and digital services that are absolutely mission critical for ASML's internal and external activities.

These services support information management, infrastructure, automation and optimization of key business processes across ASML.

The goal of the IT organization is to continuously improve our business capabilities while at the same time delivering a 24x7 global IT landscape.

ASML IT works in SAFe Agile way. For the Portfolio Manufacturing we are looking for a business services Delivery Manager (DM).

Who is ready to drive and show measurable results

Role & Responsibilities:

Job Mission
This is a key-role in the support organization of IT.

He or she independently functions as the IT Service Owner bridging the demand of the business for IT Services and on the other hand the delivery of the IT activity as agreed upon contract with IT Service Providers.

The Delivery Manager is shaping efficient structures and processes in a high performing organization with business stakeholders, IT and Service Providers to achieve operational excellence.

Assuring the availability, performance and security of IT business services, conform SLA from inception to retirement.

Responsibilities of the delivery manager

Is responsible for all IT managed services which are delivered to the Manufacturing business sector, with focus on service operations.
Align and partner with the Agile Release Trains (ART's) that operate in Manufacturing business sector.
Build strong relationship network and manage stakeholders cross IT and business.
Drives the ITbusiness relationship management & understands business priorities and expectations.
Manage and liaises the relationship with the business (Information Officers, Business Process Owners, Key User Organization) to channel the demand (also hosting) towards the Service Providers.
Service portfolio management:
Accept new and changed IT services delivered by ART's.
Provide insight on the overall performance of the service delivered.
Develop a (long term) roadmap for the services together with, and advice the business in order to contribute to the business roadmap.
Defining and managing service levels targets and ensuring services are delivered and improved in line with agreed targets and expectations.
Usage management for IT services
Lifecycle management for IT service (ownership)
Ensure proper deployment of ASML policies towards the IT standards to provide consistent and compliant use of IT
Managing dependencies and expectations from multiple suppliers and integrating to provide a single businessfacing IT service.
Ensure E2E service management by Service Providers
Provide an escalation and arbitration level for service issues and service integration issues for the services in scope

Tasks (not extensive):

Chair the business service performance review on a monthly basis.
Create and maintain service roadmap during entire life cycle of service, incl SLA review.
Contribute in commercial contract management of contracts, suppliers and delivery models.
Takes part with the ART's in service operations advisory and transition board.
Controls and manages per service the financial budget and initiate cost saving improvements.
Functional manage (regie) the service manager of the External Service Provider.

Empowered:

Empowered to make decisions within the provided budget related to a service.
Empowered to make decisions regarding service improvements and quality within agreed boundaries.
Empowered to approve emergency changes for the associated service.
In case of escalation (not limited to Priority 2 incidents) to act upon End2End ownership cross delivery teams (fix first, settle later).

Education and experience

Master level or equivalent combination of education and experience.
10+ years of experience in relevant business and/or IT roles and at least 7 years of experience as a delivery or service manager (of equivalent) on senior level
Thorough understanding and practical experience with:
Proven experience of service strategy.
Designing and implementing Service Integration and Management solutions.
Content of contracts, master service agreements, governance schedules, price schedules, terms and conditions.
Strong knowledge of risk and control frameworks like SoX, CobIT, ISO and financial processes like Forecast, Budget and Chargeout regime.
ITIL Service Management processes.
Strong cus