- Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers.
- As part of Retail Service, B2 B Connect & UMAS Support is the first point of contact for delivering worldwide assistance to our customers, which are independent workshops (ISP's) and other external entities using applications, diagnostic equipment, and software supplied by Mercedes-Benz's aftersales division, Global Customer Service and Parts (GCSP/O).
- Analyze and investigate issues making use of acquired knowledge and available tools, and recognize and report any ongoing trends.
- Provide information and assistance with regards to B2 B Connect, UMAS and associated web applications, investigate problems related to the dispatch of cases and system errors, etc.
- Accurately document work-related activities in the relevant ticketing system according to established policies and procedures.
- Call selected Retail customers to collect user experience feedback, arrange sales rep visits, get consent for online newsletter etc.
- If necessary, coordinate with internal stakeholders to resolve complex inquiries and complaints about supported products.
- Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
- Whether required, perform other duties and responsibilities as assigned.
- Excellent command of English both spoken and written.
- C2 Level of Dutch
- Professional knowledge of one or more of the other supported languages (German, French, Spanish, Italian) is an advantage.
- Our ideal candidate is willing to be our Brand Ambassador.
- Good communication (B2 B) skills are essential, both written and verbal.
- Due to the nature of our business the candidate needs to have a good understanding of, and a strong affinity with computers (Windows applications, web browsers etc.), as well as installation of software and configurations of networks.
- Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements.
- Due to the broad scope of support, an ability to acquire and retain knowledge on a wide range of topics is necessary.
- Our fast-moving and dynamic environment requires flexibility and the ability to work according to established processes, guidelines, and policies without detriment to your own stress.
- As we believe in the strength of doing things together, teamwork is an essential part of our daily business.
- If you identify yourself with this profile and would like to be part of our successful team, don't hesitate to apply for the position What do we offer?
- Multicultural, dynamic and international working environment
- Salary based on 40 hours/week: 2693 gross (net: approx.
- Is this the right job for you? Then upload your application documents including CV and letter of motivation in English via the link.
-
Customer Service Representative
4 dagen geleden
Rockwool Roermond, Nederland**Heb jij ervaring met het verlenen van customer support? Staat klantgerichtheid zeer hoog bij jou in het vaandel en ben je in staat om commerciële en logistieke processen in goede banen te leiden? Welkom bij Grodan** · **Dit is de rol** · Als Customer Service Medewerker ben je d ...
-
Customer Service Representative
1 week geleden
Wiertz Company Maastricht, Nederland VoltijdWat ga je doen? · Voor onze opdrachtgever in Maastricht zijn wij opzoek naar een Customer Service Representative. In deze rol ben jij het eerste aanspreekpunt voor diverse klanten. Jouw functie is om als spil te fungeren tussen klanten en interne afdelingen, zodat de juiste gegev ...
-
Customer Service Representative
1 week geleden
DSV Maastricht Airport, NederlandTime Type: · Full Time Move forward als Customer Service Representative bij DSV in Maastricht-Airport · Ben jij op zoek naar een uitdaging met verantwoordelijkheid en ruimte voor eigen creativiteit? Beschik jij over de juiste administratieve en planning technische kennis en heb j ...
-
Customer Service Representative
6 dagen geleden
Katoen Natie Born, Nederland Bij goed functioneren permanentJob description · Als werknemer verzorg je de dienstverlening van één of meerdere klanten. · Je staat tussen onze operations managers en commerciële managers. Dit houdt in dat je de opvolging doet van verschillende orders van de klanten, inplannen van operaties samen met de oper ...
-
Customer Service Representative Maastricht Aachen Airport
3 dagen geleden
Versado Sittard, NederlandOmschrijving Over de vacatureWaarom zou je voor deze uitdaging moeten kiezen? Als Customer Service Representative bij onze opdrachtgever ben jij degene die onze internationale klanten als eerste te woord staat. Samen met je collega's zorg je ervoor dat onze service van topkwalite ...
-
Customer Service Representative Maastricht Aachen Airport
3 dagen geleden
Versado Sittard, NederlandOmschrijving Over de vacatureWaarom zou je voor deze uitdaging moeten kiezen? Als Customer Service Representative bij onze opdrachtgever ben jij degene die onze internationale klanten als eerste te woord staat. Samen met je collega's zorg je ervoor dat onze service van topkwalite ...
-
Customer Care Representative Benelux
5 dagen geleden
Boston Scientific Corporation Kerkrade, Nederland**Work mode**:Hybrid**Onsite Location(s)**:Kerkrade, NL**Additional Locations**: Netherlands-Kerkrade; Netherlands-Maastricht**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** · - At Boston Scientific, we'll give you the opportunity to ...
-
Customer Service Representative Maastricht Aachen Airport
6 dagen geleden
Versado Sittard, Nederland VoltijdOmschrijving Over de vacature Waarom zou je voor deze uitdaging moeten kiezen? Als Customer Service Representative bij onze opdrachtgever ben jij degene die onze internationale klanten als eerste te woord staat. · Samen met je collega's zorg je ervoor dat onze service van topkwal ...
-
Customer service representative German
1 week geleden
Randstad Maastricht, Nederland Temporary, VoltijdFor the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class. · what we offer Mercedes-Benz c ...
-
Customer service representative German
3 dagen geleden
Randstad Nederland MAASTRICHT, NederlandFor the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.what we offerMercedes-Be · ...
-
Customer service representative German
3 dagen geleden
Randstad Maastricht, Nederland TEMPORARYFunctieomschrijving · For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class. · what we o ...
-
Customer service representative German
4 dagen geleden
Randstad Maastricht, NederlandFor the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class. · what we offerMercedes-Benz cont ...
-
Customer service representative German
1 week geleden
randstad Maastricht, NederlandFunctieomschrijving · For the TEV+ (Top End Vehicle) team at theMercedes-Benz Customer Assistance Center we are looking for a newcustomer service representative The TEV+ department at Mercedessupports top end vehicles such as EQE, EQS, S-Class, SL, GLS andG-Class. · what we offer ...
-
Sr. Representative Customer Service
1 week geleden
SABIC - Saudi Basic Industries Corp. Sittard, NederlandSR. REPRESENTATIVE CUSTOMER SERVICE · DEPARTMENT · Within the Polymers SBU, Customer Service is part of the European Supply Chain Management department (SCM) for Polymers and is responsible for Customer Fulfillment via the Order-to-Cash process. European Polymer Plants and relat ...
-
Customer service representative German
1 week geleden
Randstad Maastricht, NederlandWat wij vragen · Opleiding · HBO / bachelor · Talen · Je beheerst Engels · Wat wij bieden · Salaris · minimaal € 2.885 · Uren · 40 · Dienstverband · tijdelijk · Vacaturebeschrijving · For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Cen ...
-
Customer service representative German
6 dagen geleden
randstad Maastricht, NederlandFunctieomschrijving · For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class. · what we o ...
-
Customer service representative German
1 week geleden
Randstad MAASTRICHT, Nederland TEMPORARYFor the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class. · what we offerMercedes-Benz cont ...
-
Customer Logistic Service Representative
2 weken geleden
Yacht Geleen, Nederland TEMPORARYJob Description Logistic Service Representative · SABIC offers an exciting opportunity within the Supply Chain department, providing you with a challenging position and a range of responsibilities. Your role involves ensuring the smooth operation of the Order-to-Cash (OTC) proce ...
-
Technical Service Representative B2B Connect
3 dagen geleden
Mercedes-Benz CAC Sittard, NederlandAbout us · Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further de ...
-
Director Program Management, Mrna
2 dagen geleden
Lonza Geleen, NederlandNetherlands, GeleenToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to ...
Technical Service Representative - Vaals, Nederland - Mercedes-benz Cac
1 week geleden
Beschrijving
*About us
Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales.
1200 employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance.
We support two portals:
Mercedes-Benz B2 B Connect and User Management After Sales (UMAS).
The wide scope of support the team delivers, includes technical support (error messages, incident management, queries about usage etc.), user management support (registration, data changes, reactivation etc.), and "soft" marketing tasks (pro-actively calling ISPs to collect user experience feedback, raise awareness of the platform etc.).
We provide this support in six languages: English, German, French, Spanish, Italian, and Dutch *Tasks and responsibilities of the B2 B connect team are:* * Handle incoming work (email, tickets) from Retail customers and respond to queries promptly and professionally.
Please use the link provided for your application.
Job Type:
Full-time Pay: From €2.693,00 per month
Work Location:
In person
