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    Customer service representative German - Maastricht, Nederland - Randstad

    Randstad
    Randstad Maastricht, Nederland

    1 week geleden

    Randstad background
    Beschrijving

    Wat wij vragen

    Opleiding

    HBO / bachelor

    Talen

    • Je beheerst Engels

    Wat wij bieden

    Salaris

    minimaal € 2.885

    Uren

    40

    Dienstverband

    tijdelijk

    Vacaturebeschrijving

    For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.

    what we offer
    • Mercedes-Benz contract
    • Starting salary of €2885 a month gross (40h)
    • Individual development plan
    • Multicultural and dynamic work environment
    • Relocation package (if needed)
    • Maastricht, The Netherlands
    who are you
    • Prior experience in a customer service or similar role (preferably in a contract center environment);
    • Good technical understanding and affinity;
    • Pro-active attitude and troubleshooting mindset;
    • Empathic, maintaining relationships and seeking for customer satisfaction;
    • Taking decisions and creating solutions when facing complex cases/situations;
    • Ability to work independently as well as collaboratively within a team;
    • Thinking 'out of the box' and an 'always finding a solution' attitude;
    • Open to relocate to the area of Maastricht, The Netherlands (if needed).
    what will you do

    You will steer, monitor, and escalate cases of a specific customer group. With your pro-active
    attitude, you handle roadside assistance and workshop visits and actively coordinate
    escalation in order to reduce the downtime of the vehicles in scope (while in the workshop or
    on roadside) to an absolute minimum.

    You support or resolve customer inquiries, complaints or incidents, in accordance with the
    policies, procedures and targets. You provide the customer with the best long-term
    satisfaction possible in a timely, effective, and accurate manner. You will handle inbound
    calls, emails and case follow ups while managing your existing customer queries in
    accordance with The Mercedes-Benz Way.
    • Steer, monitor, and escalate cases of a specific customer group;
    • Support or resolve customer inquiries, complaints or incidents;
    • Handle inbound calls, emails and case follow ups;
    • Support operations and workshops to ensure that the parts delivery is organized by fastest means possible
    • Communicate with various departments to guarantee that every procedure runs efficiently in order to maximize the quality of the customer experience
    where will you work

    The Mercedes-Benz Customer Assistance Center is an international multicultural organization
    and an integrated part of Mercedes-Benz Cars Marketing & Sales. At the offices in Maastricht,
    Mercedes thinks and acts globally and takes on a leading role for the Mercedes-Benz Customer
    Assistance Centers all over the world.

    1200 employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
    • Multicultural, dynamic and international working environment;
    • Salary based on 40 hours/week: 2885 gross (net: approx. 2370);
    • An extensive initial training of up to 3 months;
    • A tailor-made individual development plan;
    • Competitive performance-based salary growth;
    • Company result oriented bonuses;
    • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
    • Lucrative relocation package that covers your travel and living expenses for the first six weeks.
    job application

    Do you recognize yourself in this vacancy? Apply quickly by clicking the "Sollicitatie" button below If you have any questions, please do not hesitate to contact us

    Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
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