Vacatures
>
Amersfoort

    Manager Local IT Support - Amersfoort, Nederland - Visma Raet

    Visma Raet
    Visma Raet Amersfoort, Nederland

    6 dagen geleden

    Default job background
    Voltijd
    Beschrijving

    We are Visma

    With Entrepreneurial, responsible, dedicated and inclusive as our core values, we develop and deliver software to small businesses, medium and large enterprises, and the public sector – improving the work-life of millions of people around the world. Our software simplifies and automates complex and manual work processes, empowering people's everyday lives.

    Visma is a collection of entrepreneurial companies, each with their own start-up mentality, personality, and leadership. All our companies have business autonomy and go-to-market freedom – a key ingredient to our growth.

  • #1 in the top 25 Cloud Computing Companies in 2024
  • The highest entry ever in the Computable Career Guide of the Best ICT Employers in the Netherlands.
  • #23 of the 15,000 most inclusive European companies

    • What we are looking for

    We are seeking a highly motivated and experienced Local Support Manager for the Dutch and Spanish Visma companies to join our dynamic team. Able to work from the location Amersfoort, the Netherlands. The ideal candidate possesses strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service. The role is on a temporary basis, due to absence of the current manager. In case of a successful working relationship we are open to discuss permanent placement within another Visma organization.

    Scope and job description

    As a Local Support Manager (fluent in Dutch and English), you will be responsible for supervising and guiding a team of Local support agents, ensuring that employee IT issues are resolved promptly and effectively. You will collaborate closely with other departments to identify and address company employees' needs, drive process improvements, and optimize team performance. Additionally, you will play a key role in developing and implementing strategies to enhance the overall employee support experience and achieve organizational goals.

    Responsibilities:

  • Lead and motivate the local support team of support agents, specializing in servicing regional company employees with IT hardware and network issues.
  • Provide coaching, training, and guidance to support agents to enhance their skills and capabilities.
  • Monitor and manage support service performance for both teams, ensuring that customer issues are addressed promptly.
  • Collaborate with cross-functional teams to identify and address employee, and customer needs, escalate issues as needed, and drive process improvements in both software and hardware support areas.
  • Analyze support metrics and KPIs to identify trends, track performance, and make data-driven decisions to optimize support operations.
  • Foster a positive work culture, promoting teamwork, collaboration, and continuous improvement across all support service areas.
  • Serve as a point of escalation for employee issues, providing resolution and ensuring employee satisfaction.
  • Develop and maintain support documentation, knowledge base articles, and training materials for all support areas and locations.
  • Collaborate with the AI team to create and maintain knowledge articles fed to the AI bot, ensuring accurate and up-to-date information is available to customers for self-service support options.
  • Stay up-to-date on industry trends, best practices, and technologies related to both software and hardware support and service delivery.

    • Qualifications:

  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proven experience in a customer support role, with experience in a leadership or supervisory position.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving abilities and a customer-focused mindset.
  • Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
  • Proficiency in using support tools and software, such as CRM systems, ticketing systems, and knowledge base platforms.
  • Experience with analyzing support metrics and KPIs to drive performance improvements.
  • Knowledge of industry best practices and trends in customer support and service delivery.
  • Certification in customer service or support management (e.g., ITIL4) is a plus.
  • Join our team and play a key role in delivering exceptional customer experiences and driving success for our organization
  • Fluency in English and Dutch

    • What we have to offer you

  • A space to grow personally and professionally, further development within Visma is motivated
  • Events to socialize with coworkers (parties and vitality events)
  • Access to our wide network and internal expertise centers
  • 28 leave days per year based on full-time employment
  • Hybrid working arrangements (home/ Amersfoort)
  • The possibility to make use of your personal WKR-space for your sports membership, ergonomic equipment or any other vitality related reason.
  • Pension premium fully paid by us, so there is no deduction on your salary
  • WIA-excess and WGA-gap insurance, to stay financially secure in the future
  • Working from home allowance of €2,23 per day
  • Travel allowance
  • Annual salary approx. 85K (open for discussion in relation to the seniority of the candidate)

    • Would you like more information?

  • Please contact Tim Tersteeg, Business Partner Recruitment, ).

    • An online assessment is part of the hiring process.

  • Haleon

    Category Manager

    1 week geleden

    Haleon Amersfoort, Nederland

    Are you looking for an opportunity to work with global marketing teams to support market access activities and strategy execution? If so, this is the role for you. · As Sales and Marketing Combined Professional you will be responsible for participating in the alignment and execut ...

  • FrieslandCampina

    Team Leader Supply Planning

    3 dagen geleden

    FrieslandCampina Amersfoort, Nederland

    Do you want to contribute to FrieslandCampina's success by ensuring a high level of competence within the Material Supply area? Would you like to manage & develop a team of Material Network Planners, be in close connection with our raw / pack material suppliers & procurement coll ...

  • FrieslandCampina

    Manager Customer Services

    1 week geleden

    FrieslandCampina Amersfoort, Nederland

    This job contributes to FrieslandCampina's success by ensuring the high level of competence in the Customer Operations Area. The Customer Operations department is responsible for a customer focused, efficient the Order To Cash process in order to deliver and invoice our products ...

  • FrieslandCampina

    Service Delivery Analyst

    4 dagen geleden

    FrieslandCampina Amersfoort, Nederland

    You will mainly be working 5 days per week at our Central Office in Amersfoort, but will ocassionally also asked to provide support on 2 Factory (Maasdam, Leerdam) location, and 1 Research and Development location located in Wageningen. · Wat we vragen · - Bachelor's degree in In ...

  • FrieslandCampina

    Business IT Analyst

    1 week geleden

    FrieslandCampina Amersfoort, Nederland

    Wat we vragen · - Bachelor's or Master's degree in Information Technology, Computer Science, or a related field. · - Minimum of 5 years experience in systems integrations and HR architecture. · - Strong understanding of HR processes and technology solutions, particularly SAP Succ ...

  • Wolters Kluwer

    Vice President

    2 dagen geleden

    Wolters Kluwer Hoevelaken, Nederland

    The VP & GM Tax and Accounting (TAA) Europe Region West is responsible for the overall management and leadership of the defined countries within the Region (i.e. Belgium, Netherlands and UK), ensuring that strategies and plans are developed and implemented to ensure the long term ...

  • WWF-België

    Planning, Monitoring, Evaluation and Learning

    1 week geleden

    WWF-België Zeist, Nederland

    Posted on_ May, _ · Location: Zeist, the Netherlands · - Do you want to work together with inspired colleagues to create a world in which nature and people thrive? And help build a 'nature positive' impact in biodiverse priority landscapes around the world by mobilising people to ...

  • Specsavers

    Local Growth Manager

    3 uur geleden

    Specsavers Maarssen, Nederland

    Droom jij van een baan waarin je écht impact kan hebben op de verdere groei van Specsavers winkels? Ben je analytisch en commercieel en heb je affiniteit met marketing? · - Wij zijn opzoek naar een Local Growth Manager om onze winkelpartners te ondersteunen in het maken, plannen ...

  • Oceaneering

    IT Support

    3 dagen geleden

    Oceaneering Utrecht, Nederland

    Company Profile · At Oceaneering, we solve the unsolvable. We are a global engineering company that has its roots in deep sea operations for oil & gas industries. Today we operate a diverse portfolio of business units and associated activities. Not only do we operate fleets of RO ...

  • Hach

    Service Dispatch/ Planner Benelux

    3 dagen geleden

    Hach Tiel, Nederland

    Als je gelooft in het creëren van iets buitengewoons, dan pas je helemaal bij Hach. U zult merken dat we altijd op zoek zijn naar verbetering. U zult merken dat we geloven dat we morgen beter kunnen zijn dan vandaag. Sommigen noemen het toewijding, anderen noemen het gedrevenheid ...

  • Foot Locker

    Statutory Accounting Director

    1 week geleden

    Foot Locker Utrecht, Nederland

    Overview: · The Statutory Accounting Director will play a critical role in ensuring accurate financial reporting in accordance with both local Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS) related to our companies operating ...

  • Foot Locker

    Tax Accountant

    4 dagen geleden

    Foot Locker Utrecht, Nederland

    Overview: · The Tax Accountant for the Other Taxes Department will be a member of the Finance Tax Team, and will be responsible for accounting duties, performing local tax compliance, tax administration and reporting function. This will fall under the leadership of the Manager Ot ...

  • JACOBS DOUWE EGBERTS

    Global Ecommerce Business Support Intern

    2 dagen geleden

    JACOBS DOUWE EGBERTS Utrecht, Nederland

    Global eCommerce Business Support Intern · - Marketing · - Utrecht · - Intern · - Netherlands · Join us as a Global eCommerce Business Support Intern at our international headquarters in **Utrecht**, starting in September 2024. In this internship, you will gain insider knowledge ...

  • Rabobank

    Governance & Change Oversight Officer Fec W&r

    3 dagen geleden

    Rabobank Utrecht, Nederland

    The FEC W&R Governance & Strategic Change Oversight team guides and supports the FEC W&R department across all regions and locations with regards to FEC strategy, governance, oversight and change matters. Furthermore, we manage and coordinate the many interactions between the glo ...

  • PepsiCo

    People Business Partner

    1 week geleden

    PepsiCo Utrecht, Nederland

    Overview: · Scope: HRBP responsible for MIC (Marketing, Insights, Commercialization & Total Connections Planning) across NE (Northern Europe) region (excluding FOBO) and business partner to the VP Marketing Foods Northern Europe. · **Responsibilities**: · **Organisation structure ...

  • KnowBe4

    Customer Success Manager

    2 dagen geleden

    KnowBe4 Utrecht, Nederland

    **About KnowBe4** · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helpi ...

  • JACOBS DOUWE EGBERTS

    Global Solution Architect Sales

    1 dag geleden

    JACOBS DOUWE EGBERTS Utrecht, Nederland

    Global Solution Architect Sales & Marketing · - Sales · - Utrecht · - Full-time · - Netherlands · **As our Global Solution Architect, you'll be the mastermind behind our Sales and Marketing marvels. Collaborating closely with our internal and external sales teams, you'll lead in ...

  • JACOBS DOUWE EGBERTS

    Global Tech Manager Sales

    2 dagen geleden

    JACOBS DOUWE EGBERTS Utrecht, Nederland

    Global Tech Manager Sales & Marketing · - Sales · - Utrecht · - Full-time · - Netherlands · **As our Global Solution Architect, you'll be the mastermind behind our Sales and Marketing marvels. Collaborating closely with our internal and external sales teams, you'll lead in a DevO ...

  • DiaSorin

    Sales Representative Netherlands

    1 week geleden

    DiaSorin Utrecht, Nederland

    Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnost ...

  • Rabobank

    Learning Insights Manager

    1 week geleden

    Rabobank Utrecht, Nederland

    Are you the new learning insights manager who gets energy from running the day to day learning insights activities? · **You and your job** · As a Learning Insights Manager you make a contribution by monitoring and managing the effectiveness of learning portfolios within and outsi ...