paola rocha

I am an energetic person with many passions and a love for challenges. Passionate professional with nine years of diverse experience in customer service, design, and ceramics. Adept at managing multiple projects simultaneously, liaising with clients, and providing exceptional support.

I thrive in dynamic environments where every interaction is an opportunity to make a difference. My passion lies in connecting with others and providing exceptional support.
 

2018 - Present

Ceramicist

Self-Employment

Managing multiple projects simultaneously

Cooperation and Team Work

• Created and managed a product catalog.
Handled multiple business areas, including quotes, supply control, sales targets, customer relations, online shop management, and distribution.
Solved product and delivery issues, managed orders, and led workshops for small and
big groups.

2021 - 2023

Ceramicist

Birdman’s Home, Krakow
• Worked as a professional potter.

Collaborated in team settings, shared knowledge, and managed deadlines.

2017 - 2018

Customer Service

Beliveo, Guadalajara, Mexico

• Telecommunication company where I was working as customer support for Comcast. Handling customer complains via phone call, providing sales support, using internal tools to solve technical issues, assist problems with browsers and processing reports of technical problems and financial concerns ensuring quality of communication with the customer regarding their service.

2015 - 2017

Designer

Garbo, Guadalajara, Mexico

• Company who manufactured luxury packing for premium tequila. I was the head of the department of new projects where I was in charge to develop the new ideas, design, and requisition of the clients whom I
was dealing personally, calculating the cost of production and

setting prices to give to the customer was also part of my
day to day, to find the providers and work with the operators and manufacture department, I was also in direct contact with areas such as quality, distribution etc.

2023
Foundations of User Experience (UX) Design 

Coursera

2023

Introduction to SAP

Alison

2018/2019/2020

Intensive Throwing / Glaze composition

Sofia Solamente/Maxine A. /Yoko-Sekino

2017

Business Training Workshop for the creative and cultural sector Secretaria de Cultura Jalisco

2014

Bachelor of Industrial Design

Universidad de Guadalajara