Front of House Manager - Schiphol-Rijk, Nederland - Radisson Blu Hotel Amsterdam Airport

Beschrijving

Does the hustle and bustle of life excite you? Are you able to create a loyal following team, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show

Our Front of House Manager is hotel expert and a recognized Head of Department with the ability to prioritize a complex and hands on workload and who strive to lead and deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

At the Radisson Hotel Group, we believe that anything is possible, whilst having fun in all that we do

We bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Radisson Blu Hotel Amsterdam Airport is a true icon near Amsterdam Airport Schiphol. In 2024 we celebrate our 25th Anniversary. With over 100 associates we deliver great service and we need your support to make it excellent If we look ahead to 2024 we foresee the launch of our new restaurant concept, implementation of RFID chipped Linen, Preparation for renovation Two bedroom floors, Moving from Gas to City heating and much more

Interested then why not say Yes I Can as we are looking for passionate people just like you

Key Responsibilities of the Front of House Manager:

• Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Establishes and delivers an effective planned guest engagement program
• Sharing is caring; share the quality results to develop the team and improve our guest satisfaction; YES I CAN
• Make sure that there is a complete focus on our loyalty program Radisson Rewards Enrol our guest and deliver the benefits for our Club, Premium and VIP members
• Leads and manages the Front Office team fostering a culture of growth, development and performance within the department
• Establishes a challenging and fun work environment for the Front Office team
• Proactively supports training needs and implements new training programs together with the Recruitment & Training Manager
• Recruits new talent within the Front Office department in line with the RHG Foundations
• Ensures a smooth onboarding training program for all new hires
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders; Food & Beverage, Kitchen, Meeting & Events and Housekeeping. Reports to the Operations Manager
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Develops and implements the plans and objectives where front office initiatives & hotel targets are achieved
• Recognize potential Corporate guests and share details with Sales for business growth opportunities
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required