- Respond promptly and accurately to customer inquiries, dealing with their concerns effectively while upholding professionalism and empathy.
- Identify and analyze recurring customer issues, offering valuable feedback to relevant departments for continuous enhancement of products and services.
- Independently monitor performance metrics, identify improvement areas, and devise strategies to elevate customer satisfaction and service quality.
- Coordinate customer feedback surveys, analyze the findings to understand customer perceptions and preferences.
- Present actionable feedback to different Business Units to steer enhancements in products and services.
- Develop comprehensive plans to boost customer satisfaction levels, integrating feedback from customers and internal stakeholders.
- HBO level of education.
- Minimum of 3 years of customer service experience.
- Understanding of relevant guidelines, procedures, laws, and regulations.
- Proficiency with medical equipment.
- Strong communication skills.
- Proficient in English.
- Competitive gross monthly salary based on your expertise and background.
- 13th-month salary and 8% vacation allowance.
- 32 vacation days and 5 scheduled days off.
- Reimbursement for travel expenses or home office setup.
- Potential career growth to Senior level based on demonstrated skills.
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European Customer Care Specialist - Zoetermeer, Nederland - Canon Medical Systems Europe
Beschrijving
European Customer Care Specialist
The main focus of the role is to guarantee remarkable customer experiences for our clients across different activities.What will be your responsibilities?
As the European Customer Care Specialist, you will serve as the primary contact for both external and internal customers, managing inquiries, concerns, and issues regarding medical products and services. Additionally, you will:What qualifications are required?
The ideal candidate possesses excellent customer service abilities and a business-oriented mindset. Additionally, you should have:What are the benefits?
You will be part of a professional team working in a stimulating environment with ample chances to enhance your skills and expertise. Moreover, we provide:About Canon Medical Systems Europe B.V.
If you wish to apply, kindly submit your CV to
