- Make a direct impact on our brand image and the Rituals customer experience.
- Interact with stakeholders within and outside the company.
- Are responsible and accountable for delivering Operation Effectiveness and Excellence.
- Monitor customer interactions to ensure excellent service and will provide consistent and ongoing coaching and feedback to ensure their teams are performing at their highest levels.
- Signal spotential escalations and acts as point of contact for most complex questions and situations.
- Make appropriate decisions regarding operational targets in case of any unexpected activities, calamities, or changes.
- A higher professional education level of work and perception.
- A native level of German master the English language.
- A minimum of 2 years experience in coaching and developing others, preferably in a customer relations environment.
- The ability to communicate clearly and concisely, always with the consumer at heart.
- The goal is to be the best in class within your profession, you are flexible and enjoy making things better every day.
- An intellectual curiosity, constantly seeking information about your team, the business, the industry, and you share a passion for growth and talent.
- The responsible recruiter will contact you within 10 working days.
- A first (online) interview meeting with the Operations Managers of the department.
- You have the second interview with the Head of Customer Relations and the responsible recruiter.
- You will receive a proposal with the terms of employment.
-
Customer Relations Support
3 dagen geleden
Summum Amsterdam Westpoort, Nederland**Over Summum** · Je hebt ons gevonden Hèt fashionmerk dat jouw persoonlijkheid weet door te vertalen in stijlvolle en trendy kleding. Bij Summum draait alles om jouw persoonlijkheid. Onze kleding is het podium voor jou waarop jij jouw stijl en karakter laat zien. · Als een Neder ...
-
Customer Relations Specialist
2 weken geleden
beBee Professionals Ámsterdam, Nederland Vertegenwoordigers van de klantendienst FreelancebeBee Professionals is looking for a Customer Relations Specialist to join our team in Ámsterdam. · The successful candidate will be responsible for providing excellent customer service and support to our customers. This includes responding to customer inquiries, resolving custom ...
-
Customer Relations Specialist
1 week geleden
Microlino Amsterdam, NederlandMicrolino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om sterke banden te smeden met onze klanten via alle mogelijke kanalen, met ...
-
Customer Relations Specialist
2 weken geleden
Microlino Amsterdam, NederlandMicrolino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om sterke banden te smeden met onze klanten via alle mogelijke kanalen, met ...
-
Customer Relations Manager
4 dagen geleden
Hays NL Amsterdam, Nederland VoltijdAmsterdam | Customer Relations Manager | Finance | Risicomanagement | NL + ENG | fulltime | · Over de organisatie · Onze opdrachtgever opereert in de financiële dienstverlening en voorziet haar klanten (banken/ verzekeraars) in leveranciersgegevens -en risicomanagement. Met het ...
-
Customer Relations Specialist
2 dagen geleden
Microlino Amsterdam, NederlandMicrolino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om sterke banden te smeden met onze klanten via alle mogelijke kanalen, met ...
-
Customer Relations Specialist
2 weken geleden
beBee Professionals Amstelveen, Nederland Vertegenwoordigers van de klantendienst FreelanceBeBee Professionals is looking for a Customer Relations Specialist to join our team in Amstelveen. · The successful candidate will be responsible for providing excellent customer service and support to our clients. This includes responding to customer inquiries, resolving custome ...
-
Customer Relations Specialist
2 weken geleden
beBee Professionals Zaanstad, Nederland Vertegenwoordigers van de klantendienst FreelancebeBee Professionals is looking for a Customer Relations Specialist to join our team in Zaanstad. · The successful candidate will be responsible for providing excellent customer service and support to our clients. This includes responding to customer inquiries, resolving customer ...
-
Customer Relations Specialist Microlino
2 dagen geleden
Louwman Group Amsterdam, NederlandMicrolino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om sterke banden te smeden met onze klanten via alle mogelijke kanalen, met ...
-
Customer Relations
1 week geleden
Rituals Amsterdam, Nederland VoltijdJob Description · Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the ri ...
-
Customer Relations
1 week geleden
Rituals Amsterdam, Nederland VoltijdJob Description · Within this role, you are the voice of not only our Danish but also all our Scandinavian customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside o ...
-
Customer Relations
3 dagen geleden
Rituals Amsterdam, Nederland VoltijdJob Description · Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the ri ...
-
Customer Relations
5 dagen geleden
Rituals Amsterdam, NederlandWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is wh ...
-
Customer Relations
5 dagen geleden
Rituals Amsterdam, Nederland VoltijdJob Description · Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the r ...
-
Customer Relations
3 dagen geleden
Rituals Amsterdam, Nederland VoltijdJob Description · Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the ri ...
-
Customer Relations Specialist Microlino
2 dagen geleden
Louwman Group Amsterdam, NederlandMicrolino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om sterke banden te smeden met onze klanten via alle mogelijke kanalen, met ...
-
Customer Relations Specialist Microlino
6 dagen geleden
Louwman Group Amsterdam, NederlandJouw rol · Microlino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om sterke banden te smeden met onze klanten via alle mogelijke ka ...
-
Customer Relations Specialist
2 weken geleden
beBee Professionals Purmerend, Nederland Vertegenwoordigers van de klantendienst FreelanceBeBee Professionals is looking for a Customer Relations Specialist to join our team in Purmerend. · The successful candidate will be responsible for providing excellent customer service and support to our clients. This includes responding to customer inquiries, resolving customer ...
-
Customer Relations Specialist Microlino
2 dagen geleden
Louwman Group Amsterdam, NederlandMicrolino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om sterke banden te smeden met onze klanten via alle mogelijke kanalen, met ...
-
Customer Relations Specialist
2 weken geleden
beBee Professionals Haarlem, Nederland Vertegenwoordigers van de klantendienst FreelanceBeBee Professionals is looking for a Customer Relations Specialist to join our team in Haarlem. · The successful candidate will be responsible for providing excellent customer service, responding to customer inquiries, resolving customer complaints, and managing customer relation ...
Team Lead Customer Relations - Amsterdam, Nederland - Rituals
Beschrijving
Job DescriptionAre you a dynamic leader ready to take on the challenge of leading a team of up to 20 Ambassadors in our Customer Relations department? If you're passionate about well-being, thrive on ensuring your team delivers exceptional service to our customers, and love coaching and developing your team, then this is the perfect opportunity for you We are currently seeking an interim Team Lead (B2C) to join our team for a minimum of 10 months as maternity cover.
As Team Lead you are responsible for the qualitative (a result of customer satisfaction) and quantitative (productivity, presence, turnover, SLA) performance of the team. Next to this, you have a strong character, who makes the connection easily and are creative in finding solutions that are suitable for your team, as well as our customers. This matches you as a caring Team Lead.
For 32-40 hours per week, you:
High on energy, low on ego, and with a little bit of humor. You are also 'one of a kind' because of your people-oriented approach. In addition, you are as a Team Lead a great listener and all about teamwork. And on top of it, you have:
Your path to a new career
Show your ambitions and apply quickly The next steps are:
Any questions? Please send an email to and mention 'Team Lead' in the subject.