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Barneveld

    senior customer support employee - Barneveld, Nederland - Stoneridge

    Stoneridge
    Stoneridge Barneveld, Nederland

    4 dagen geleden

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    Beschrijving

    SENIOR CUSTOMER SUPPORT EMPLOYEE

    We are a high-tech organization and play internationally at the highest level. With our revolutionary innovations and high-end technology, we broaden the horizons of drivers, operators and captains worldwide. Our cameras contribute to the safety of millions of people.

    Stoneridge is looking for highly motivated people to join our talented team that creates and delivers technology solutions to customers in the transportation industry around the world. We offer a challenging but rewarding environment with global opportunities. We believe that our diverse workforce contributes to our ability to better serve our customers by providing greater creativity, collaboration, and productivity.

    You come to work in an open and informal atmosphere, the lines of communication are short and the doors are always open. Throughout the year, various outings are organized by the Staff Association.

    Role:

    You will make an important contribution to making our customer support team a customer success team. From the quotation to the invoice, everything comes into contact with the customer support team. You will answer questions, process orders and ensure that they are delivered on time and you will be involved in escalations with small and large accounts. You have a coordinating role in this, with an eye for the combination of logistics and commerce. You maintain contact with the customer and always find a suitable solution to serve them as well as possible and to maintain the professional relationship with our valued customer.

    There is a lot of data available to analyze. You understand that this is valuable information that you can use to act proactively. For example, you can see at an early stage that a certain product can be delivered 3 weeks later than agreed. You take the initiative to ensure that the client is informed about this. So you are wondering why a delivery has not been delivered before. That's proactive, and that's what we mean by customer success. With you on board, working proactively becomes the new standard. In short, an administrative challenge to surprise small and large accounts with service.

    What do you take to us?

  • An education in the direction of Business Administration, Business Administration or similar at HBO (bachelor) level.
  • You are a real process thinker and are an expert in coordinating all kinds of things;
  • Excellent command of the English language, both verbally and in writing;
  • Dutch and/or German is an advantage.
  • Analytical insight;
  • Relevant work experience in a logistics environment.

    • What do we offer:

  • Opportunity to grow in a stable international automotive organization;
  • A salary up to €3,400 and €4,500 gross per month, grading depends on experience level and what you bring to this team as a person;
  • 8% holiday pay;
  • 27 vacation days and 13 ATV;
  • Employment benefits (FiscFree);
  • Laptop;
  • Ability to work from home (hybrid);
  • Very nice team where collaboration is mandatory: we think we accelerate when we learn from each other.

    • Are you interested?

    Applicate in 5 steps

    Step 1 ➟

    Have you submitted an application? Thank you We will do our best to respond to your application by phone or email as soon as possible.

    Step 2 ➟

    A manager, HR Business Partner or Recruitment Specialist will assess your application. In this first stage of the selection process we look at your training, work experience and motivation. If the job in question is not the right fit for you, we will look at whether there might be other options for you in any of our offices.

    Step 3 ➟

    If you match our requirements for the role we will then arrange to talk to you. You will meet the department manager and an employee from within the department. We will ask you relevant questions about the job. And you can ask us about anything you want to know. This process will quickly tell us if we are a match. We may progress to discussing terms and conditions straight away.

    Step 4 ➟

    For some roles (depending on the job level) we may ask you to take an assessment with us or with an external agency.

    Step 5 ➟

    If both parties are happy to take the selection process further, you will be invited to a second interview with a manager and usually an HR Business Partner. This gives us all the opportunity to discuss our organization, the role and your strengths in more detail.

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