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    business process analyst - Rotterdam, Nederland - Ocean Network Express

    Ocean Network Express
    Ocean Network Express Rotterdam, Nederland

    1 week geleden

    Default job background
    Permanent
    Beschrijving

    JOB PURPOSE

    The Business Process Analyst plays a key role within the EUA Business Process & Information Technology department (EUA BPIT). This department oversees the management of Strategy & Innovation, Enterprise Architecture, Business Process, and IT Operations across the Europe and Africa region. As a Business Process Analyst, you will play a crucial role in optimising and streamlining our business processes to drive operational excellence and deliver exceptional results. You will work closely with cross-functional teams to identify areas for improvement. Your responsibilities include providing business process management, quality management, business services, training, systems support, and system development management.

    Primary Job Responsibilities and Measurement:

    As a Business Process Analyst, your main focus will be on the following areas:

    Business Processes:

  • Implement and enhance existing business processes across the EUA region, collaborating with key stakeholders and decision-makers.
  • Coordinate the documentation and communication of processes to stakeholders, ensuring quality, completeness, and adherence to timelines.
  • Conduct thorough analyses to identify root causes and provide valuable suggestions for improvement.
  • Effectively communicate process changes to stakeholders and internal clients.
  • Deliver process documentation, including standard operating procedures (SOPs) and system manuals.
  • Provide guidance and support to the EUA Off-Shore Service Desk.
  • To support the Management of any projects overseen by EUA BPIT.

    • Training:

  • Provide process and system training to business users as required.
  • Develop training schedules and agendas.
  • Seek feedback from our business users, incorporating their valuable input to continuously improve the training experience.

    • Change Management:

  • Manage process and system changes, analysing requested changes and documenting system requirements.
  • Deliver process documentation (SOPs, system manuals) for new or updated processes.
  • Lead Business Justification documentation for system changes, adhering to the RoE (Rules of Engagement), supporting and conducting Testing, measuring Value and announcement sending.

    • Skills, Qualifications, and Expertise :

  • To excel in this role, you should possess the following skills:
  • Strong analytical and problem-solving skills.
  • Excellent teamwork skills.
  • Good written and verbal communication skills.
  • Interpersonal skills for effective collaboration.
  • Effective prioritisation, time management, and organisational skills.
  • Knowledge of the liner shipping business and processes.
  • Proficiency with Google applications (Docs, Sheets, Slides, etc.).
  • Familiarity with OPUS and Service Now platforms.

    • Competencies :

    In addition to the required skills, the following competencies will contribute to your success in this role:

  • Customer focus - Put the customer at the forefront of your actions, ensuring their satisfaction and exceeding their expectations.
  • Communication - Articulate ideas clearly and concisely, adapting your communication style to effectively convey information to diverse audiences.
  • Problem-solving - Tackle complex challenges head-on, utilising your analytical skills to identify innovative solutions and drive positive outcomes.
  • Decision-making - Make well-informed decisions in dynamic environments, considering available information and weighing potential risks and benefits.
  • Innovation and improvement - Foster a mindset of continuous improvement, exploring new ideas and approaches to drive innovation and enhance processes.
  • Teamwork - Thrive in a team environment, actively collaborating with colleagues, sharing knowledge, and leveraging collective expertise to achieve common goals.

    • Key Relationships

  • BPM Management.
  • Internal BPM, country and functional managers on business issues, root causes, bottlenecks and suggestions for improvement.
  • Liner Business functions end users and business stakeholders to facilitate business process mapping and elicit requirements for improvement of systems.
  • Development Team for implementation of system changes.
  • End users and business stakeholders to understand issues that require resolution.
  • Other EUA BPIT Management and staff.

    • What we offer

  • Market based salary
  • 26 Holiday days per year
  • Holiday allowance
  • 13th month
  • Pension: a defined contribution paid by Employer and Employee
  • WIA and WGA-gap insurance fully paid by ONE
  • Collective Health Insurance
  • Commuting and Working from Home Allowance
  • Hybrid working
  • Office in the centre of Rotterdam, walking distance of station Blaak and the Markthal
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