Maria Martin Carnevali

Results-driven Customer Success Consultant. Expertise in building and maintaining strong customer relationships, providing exceptional service, and ensuring successful onboarding and implementation of products. Adept at identifying customer needs and tailoring solutions to meet their requirements. Seeking an opportunity to utilize my skills and experience to contribute to the success of a dynamic organization.

Professional Experience

Customer Success Consultant / SmartHOTEL/ December 2022 - Current (Reeuwijk, Netherlands)
▪ Guide Hotels from the BENELUX, UK/Nordics & DACH through the go-live-process for Payments products (in partnership with Adyen) and booking engine

▪ Responsible for the configuration and training ensuring successful onboarding and seamless adoption of products
▪ Conducted regular check-ins and proactively addressed customer concerns
▪ Collaborated with cross-functional teams to identify customer pain points and implemented tailored solutions

▪ Use of HubSpot and Microsoft Teams as the main working tools.

Marketing Officer (maternity replacement) / Rotterdam School of Management, Erasmus University/ February - July 2022 (Rotterdam, Netherlands)
▪ Designing and writing social media content for Linkedin
▪ Create new copy and visuals for Linkedin Leadgen ads, Google display and google extension forms

▪ Update content on the open programmes website, create new web pages and banners
▪ Coordinate webinars by creating the content and visuals and handling internal communication
▪ Coordinate photoshoot sessions on campus

Client Onboard Specialist / FareHarbor / August 2018 – November 2021 (Amsterdam, Netherlands)
▪ Schedule and perform software training sessions for new companies
▪ Follow up and make updates to client’s dashboard until Go Live Date

▪ Coordinate the integration of the software on the client’s website
▪ Communicate across teams to ensure client needs are met
▪ Provide valuable feedback to the development team
▪ Use of Close.io, Zendesk, Slack, Google Drive as main working tools

Online Reputation Management - Jobs Select Srl/Padova, Italy
Master in Marketing - EADA/Barcelona, Spain
Bachelor Communication Science and PPRR - UCAB/Caracas, Venezuela