JT Dutta

A collaborative and relationship-driven leader with a keen focus on end-to-end project/product management and surpassing targeted deadlines - I am equipped with an extensive history of success in IT Solution Architecture, project/program management, service delivery management, strategy, and execution with large-scale global technology initiatives. Highly skilled in project & strategy implementation & delivery support models in US, India, and Asia. Willing to learn and adapt to changes.

Areas of Expertise

Digital Finance Transformation Programs, Global Enterprise Systems Implementation, Solution and Enterprise Architecture, IT Managed Services, Robotic Process Automation, Project & Program Management, and Technology Consulting

IT Global Service Delivery Manager – Worldwide Portfolio (2017-2022) 

Delivery management of technology enhancements in the $20MM digital finance transformation space. Implementation and support along with planning and executing Capex/Opex budgeting process, capacity forecasting, and resource management. End to End Service Delivery application portfolio spans business practices from Supply chain management, Legal, Finance Operations (AR, Collections, Analytics, Payment processing), FP&A, Tax, and Treasury with their underlying technology (Hyperion, Nakisa, Vena, TP, Vertex, Paymetric, etc.) and infrastructure (on-premise and Azure) as well as interfacing with Accelerate(SAP S4 Implementation project).

Run leader for all global enterprise systems while managing a team of 5 FTEs and 50+ contractors distributed globally with an annual run budget of $5MM for Tier 2/3 support. Accountable for vendor management, year-end closure support, SOX Audits (Security), SOC1/SOC2 & GDPR compliance, HA/DR and M&A support, and end-to-end ITIL-based service delivery (with support from major global IT service providers). Strong understanding of ServiceNow ITSM, ITBM, and Security Operations applications.

 • Exceeded 97% SLAs, 90+ CSAT scores, and 0 P1’s in thus ensuring service excellence throughout the service lifecycle for the last 3 years using ServiceNow ITSM architecture, capabilities, and operations.

 • Established Robotic Process Automation (Blue Prism) Center of Excellence with a key focus on demand planning, delivery, sustainment and organizational change management.

 • Enabled company to meet specific regulations including IFRS 16 and ASC 842 as well as better utilization of FTE’s by implementing focused SaaS / PaaS applications.

• Enabled company to save hosting costs by moving on-premise applications to either Microsoft Azure cloud or retirement in favor of off-the-shelf SaaS / PaaS applications.

• Knowledge of implementing and supporting audits for ISO 9001 and ISO 27001.

IS ERP Program Manager, Global Finance Group Information Office (2015-2017) 

Globally distributed Project and program management in master data management system, transfer price, digital process automation, financial consolidation, and reporting and analytics with full accountability for end-to-end SDLC & cost, schedule, scope, and quality. 

• Improved utilization of the workforce by a shift from manual to automated processes and met strategic objectives through the implementation of SaaS solutions for the Corporate Finance organization.

 • Consistently met or exceeded all SOX audit goals with zero findings.

 • Led first comprehensive year-end finance systems support to ensure flawless closure of books and SEC reporting. Was involved in the initial stages of SAP S/4 commercial template roll-out.

Global IT Program Manager, PLM/R&D Systems (2014-2015)

Managed technical and project-focused teams comprised of 5 full-time Business Analysts and Project Managers and 6 technical contractors supporting the Instruments, Medical, and Neurovascular divisions. Concentration on analysis, management, development, and implementation of various R&D systems like Windchill, Agile PLM, etc. for change, design and document controls, compliance, product cost, BOM, and risk management. Experience delivering technology and workplace solutions in a Medical Device regulated environment with solid knowledge of relevant Quality/Regulatory standards (i.e. cGMP, CFR Part 11, etc.). Proficiency in PLM SDLC,  documentation, testing, and release cycle protocols including business requirements documentation, test scenarios/data/execution, cutover, hypercare, project planning, and status reporting.

 • Saved $1MM with improved capabilities delivered on time and below budget through support and development of PLM strategies & roadmap planning focused on project execution, delivery, and support.  

 • Streamlined support to business users by scaling Managed Services roll-out/delivery, buyer side contract/SOW negotiations, internal business relationship management, RFPs, and roll-out of robust release/change/problem management capabilities in ServiceNow. 

 • Saved >$1MM and lowered total cost of ownership in 5 years by decommissioning legacy systems. 

Infosys Technologies Limited                                                                                                              2013-2014

Project Lifecycle Management (PLM) Blueprinting Lead, Diebold, Akron, OH, USA                           

Led project responsible for the consolidation of Legacy PLM systems and implementation of Windchill PLM and ERP PLM connectivity for product master data management.

 •   Ensured the manufacturing site had the most recent product information available on the manufacturing floor through PLM-ERP connectivity.

 •   Reduced support cost by $500K through decommissioning out-of-date legacy systems.

PLM Project Manager, Harley-Davidson Motor Company, Milwaukee, WI, USA

As a part of Infosys Managed Services Contract, I ran 2 large consecutive projects:  (1) Led team of 5 client IT resources and 5 Infosys resources on successful implementation of Creo2/Windchill PDM Link 10.1 upgrade and Windchill 10.1 ProjectLink. (2) Led team of 4 consultants for cutover planning and long-term sustainability of Windchill Flex 10.1 Phase 2 implementation. Supported delivery leadership in monthly, quarterly, and annual business planning; Tracked and reviewed portfolios, provided quality process compliance, deliverable quality management, and project/account risk management. Supported the company’s account-based alliances with PTC. Supported sales process including preparation and review of proposals and presentations, engagement and deal pricing model construction, commercial terms/conditions and value proposition framework application, and preparation of Statement of Work agreements.

 • Met team SLA’s through comprehensive training and oversight of 5 technical consultants to ensure the stability of operations and optimal handling of ticket volume. 

 • Reduced dependence on manual work thus enabling time savings through utilization of most current technology while advancing business objectives.

 • Facilitated $20MM in new contracts for Infosys by supporting the sales engagement process. 

 • Drove an additional $12MM in sales through team implementations of SCRUM, SaaS, and COE differentiator initiatives in the PLM space.

ITC Infotech USA, Inc.                                                                                                                                      2010-2013

Program Manager, Caterpillar, Peoria, IL, USA                                                                              

Single point of contact for identifying and addressing client’s business needs; Built, maintained, and leveraged networks of client relationships and managed resource requirements. Provided expert-level development, infrastructure, release management, and QA oversight. Led strategic and business revenue planning, reviewed and approved timesheets and invoices, tracked and controlled expenses, prepared statement of work documents, provided pre-sales support and delivered management and competency development for the team. 

 • Grew the Windchill consultant team from 3 to 18, generating over $1MM in annual revenue.

 • Led client demonstrations/presales engagements for PLM services resulting in additional revenue of over $2MM.

Stryker Corporation                                                                                                                              2008-2010

Lead, PLM 

Built and managed a team of 12 offshore FTE Windchill PLM consultants. Provided staff augmentation, project-based, and managed services for multiple divisions of Stryker globally. Created and activated PLM center of excellence in India enabling servicing of global divisions including Spine, Trauma, Navigation, Instruments, Orthopedics, and Endoscopy.  Working knowledge of Quality & Reliability Management, Regulatory Compliance, Product Analytics, 21 CFR Part 11, 21 CFR Part 820, ISO 13485, ISO 14971, Systems Validation Methodologies, DHF, DMR, HIPAA, and FDA regulatory requirements.

 • Created and operationalized the PLM Center of Excellence at Stryker Global Technology Center, India to service multiple global Stryker divisions resulting in $1.5MM in cost avoidance to the corporation.

 • Streamlined software solutions utilized throughout the organization via the implementation of strategic IT roadmaps.

 • Conducted PLM vendor RFP evaluation for offshore services for upgrade and migration ensuring the most cost-effective services were employed.

Prior IT Experiences from 2000-2008 include that of a Java/J2EE developer, Windchill Technical Implementation Consultant, and Windchill Solution Architect. Major clients worked with include Novellus (San Jose, CA), Nike (Portland, OR), Black and Decker (Towson, MD), Lifetime Products (Clearfield, UT), Boston Scientific (Natick, MA). 

B.E., Computer Science; Malaviya National Institute of Technology, Jaipur, India

PMI authorized Advanced Project Management Course

ITIL V3 Foundation Certificate in IT Service Management

Lean Six Sigma Green Belt

Gallup University, Stryker Management Development Program (MDP)

Excellent knowledge of MS Office products MS Word, MS Excel, MS Access, MS Project, and Visio