Specialist – Duty Officer, Operational 24/7 Centre Team, Operational Centre Unit - The Hague, Nederland - Europol

Beschrijving

ORGANISATIONAL CONTEXT

This selection procedure is intended to establish a reserve list of successful candidates. It is envisaged to start using the reserve list in Q3/Q4 of 2024.

Europol retains the right to make use of the reserve list to select candidates for similar posts within the organisation, should business needs require so.

Organisational setting:

The post of Specialist – Duty Officer is located in Operational 24/7 Centre Team, Operational Centre Unit, Operational & Analysis Centre (OAC) Department, Operations Directorate.

The Operations Directorate deals with the core business of Europol, improving the effectiveness and cooperation of the competent authorities in the Member States in preventing and combating serious and organised crime, as well as terrorism affecting the Member States. This requires close cooperation with the Liaison Bureaux at Europol and via them with the Operational Teams in the Member States.

Europol delivers a number of products and services to national law enforcement agencies to support them in their fight against international serious and organised crime, as well as terrorism.

The Operations Directorate hosts five distinct Departments: Operational and Analysis Centre, European Serious Organised Crime Centre, European Cyber Crime Centre, European Counter Terrorism Centre and the European Financial and Economic Crime Centre.

The Operational and Analysis Centre delivers support across the Operations Directorate by delivering added value to all Centres, including several functions of operational and strategic nature:

• Information hub and 24/7 Operational support;

• Travel intelligence;

• Deployment management & support;

• Special Tactics including the EU Most Wanted List;

• EMPACT support;

• Liaison and Stakeholder coordination;

• Strategic analytical products;

• Data analysis, training and quality management.

The main tasks of the Operational Centre are:

• Ensures 24/7 availability and monitoring of information exchange;

• Provides operational support to Europol's Operational Centres (including processing, crosschecking and handling basic cases);

• Initiates immediate actions and crisis response mechanisms;

• Supports major events and operations;

• Hosts, train, mentor newcomers Analysts, as part of Europol's Induction Programme;

• Supports the special tactics communities within the EU by ensuring the coordination among them and their involvement in Europol supported cases

• Consolidates and further develops the Guest Officer concept and ensures the timely support to host countries for the secondary security checks.

Purpose of the post:

Under the supervision of the Head of Team and/or Head of Unit the incumbent is tasked to support the competent authorities of the Member States, in preventing or combating different forms of criminality.
This will be achieved by supporting Member States (MS) investigations and operations, providing a high level of expertise, proposing initiatives and delivering timely, relevant products and services to Europol stakeholders.

Reporting lines:

The incumbent reports to the Head of the Operational 24/7 Centre Team.

FUNCTIONS AND DUTIES

ORGANISATIONAL CONTEXT

Organisational setting:

Job environment:

This post might require participation in a shift system including weekends and nights as well as on-call duty.

FUNCTIONS AND DUTIES

The incumbent carries out the following main functions and duties:

• Ensure Europol's operational presence and availability on a 24/7 basis by participating in shift work;

• Manage the operational information flow of Europol by monitoring available communication channels, systems and databases;

• Process, handle and report on data in the most efficient and effective way;

• Monitor and assess open-source information by using various tools and applications;

• Participate in meetings and represent the Operational and Analysis Centre in operations and during visits as and when required;

• Contribute to the development and maintain policies and procedures relevant to the duties;

• Initiate the relevant emergency protocols as and when required;

• Perform any other duties in the area of competence as assigned by the line manager.

REQUIREMENTS - ELIGIBILITY AND SELECTION CRITERIA

Eligibility criteria

a. Candidates must

• Be a member of a competent authority within the meaning of the Article 2(a) of the Europol Regulation and enjoy full rights as a citizen of a Member State;

• Have fulfilled any obligations imposed by the applicable laws on military service;

• Produce appropriate character references as to his or her suitability for the performance of the duties;

• Be physically fit to perform the duties pertaining to the post as further specified in Article 13 of the Conditions of Employment of Other Servants of the European Union (CEOS);

• Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.

b. Candidates must have

• A level of education which corresponds to completed university studies of at least three years attested by a diploma;
OR

• Professional training of an equivalent level in a relevant area (e.g. Police Officer's School) and after having completed the training, at least the number of years of relevant professional experience as indicated below:

Duration of professional training Additional professional experience required for equivalency
More than 6 months and up to 1 year 3 years
More than 1 year and up to 2 years 2 years
More than 2 years 1 year

In addition to the above at least 3 years of total professional work experience gained after the award of the diploma.

Selection criteria

a. Professional experience
Essential:

• Experience in working in an international multidisciplinary environment e.g. Single Point of Contact (SPOC) using various channels such as Europol, SIRENE, etc.;
• Experience in supporting operations and handling operational data in relation to investigations in various crime areas . Candidates are requested to provide in their application real case examples, indicating the role in the data handling, the investigation, specifying the crime areas (E.g. organised crime, cybercrime, financial intelligence, counter terrorism, etc.);

• Experience in working in 24/7 operational, dispatch or emergency-situation centres;

• Experience in processing large amounts of operational data in the context of criminal investigations;

Desirable:

• Experience in liaison and cooperation on operational, strategic or policy matters gained in an international environment;

• Experience in monitoring and assessing open-source information;

• Training on operational analysis and/or specialised analysis software.

b. Professional knowledge
Essential:

• Knowledge of the law enforcement cooperation and practices at international level;

• Knowledge of Europol's legal framework, particularly in relation to information exchange;

• Knowledge of open-source research and evaluation;

• Knowledge of standard data normalization tools and technics.

c. General competencies
Essential:
Communicating:

• Very good communication skills in English, both orally and in writing;

• Ability to draft clear and concise documents on complex matters for various audiences.
Analysing & problem solving:

• Keen eye for detail with the ability to maintain standards of accuracy under pressure of tight deadlines;

• Excellent analytical and critical thinking skills;

• Competent user of Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook) and the internet.
Delivering quality and results:

• High degree of commitment and flexibility;

• High level of customer and service-orientation.
Prioritising and organising:

• Good administrative and organisational skills.
Resilience:

• Very good interpersonal skills, with the ability to work well, both independently and in a team;

• Ability to remain effective under a heavy workload and demonstrate resistance to stress.
Living diversity:

• Ability to work effectively in an international and multi-cultural environment.

d. Additional conditions:

Fulfil the condition stipulated in Article 5 of the Decision of the Executive Director on the Duration of contracts of employment for Temporary Agents, on the start date of the possible contract of employment which may be offered.