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    Specialist - System Administrator Infrastructure (Server Virtualization) (AD6) - The Hague, Nederland - Europol

    Europol
    Default job background
    Non-Restricted Temporary Agent
    Beschrijving

    ORGANISATIONAL CONTEXT

    This selection procedure is intended to fill one (1) currently available post.

    Europol retains the right to make use of the reserve list to select candidates for similar posts within the organisation, should business needs require so.

    Organisational setting:
    The post of Specialist - System Administrator Infrastructure (Server Virtualization) is located in the Infrastructure Services Team (C1-36), ICT Operations Unit (C1-3), ICT Department, Capabilities Directorate.
    The C1 ICT Department has the responsibility for devising, delivering and operating critical technology capabilities and solutions supporting the core mission and support processes of Europol. Over 150 internal staff members and a significant number of domain-specific consultants are responsible for devising, developing, delivering and operating information management and communication technology capabilities that ensure enhanced criminal information analysis and exchange among Europol, Member States and third parties.
    The ICT Operations Unit is responsible for the operations and management of the Europol ICT Infrastructure. This includes Workplace services, Service Management, Deployment services, Platform Services, Application Services, Infrastructure Services and ICT Security.

    Purpose of the post:
    The role of Specialist – System Administrator Infrastructure (Server Virtualization) plays a key role in the design, implementation, administration and management of Europol's servers and virtualization solutions. This role also encompasses provisioning infrastructure and operating systems, with a primary focus on ensuring the availability, reliability, and performance of these systems.
    Furthermore, the incumbent is responsible for the coordination of server virtualization projects and the development and revision of policies, procedures, and workflow automation related to servers, virtualization, and operating systems. This aims to enhance operational efficiency by streamlining repetitive tasks.
    Reporting lines:
    The incumbent reports to the Senior Specialist - Head of Team - Infrastructure Services.

    Job environment:
    This post will require participation in a shift system including weekends and nights as well as on-call duty.

    FUNCTIONS AND DUTIES

    The successful candidate will have to carry out the following main duties:
    • Install, configure, maintain and optimize Europol's server infrastructure in accordance with engineering designs and requirements specifications;

    • Review and implement technical requirements for ICT infrastructure solutions including relevant security controls;

    • Identify opportunities for workflow automation to streamline tasks and improve overall operational efficiency and integrate workflows with broader IT automation initiatives;

    • Collaborate with development and release management teams to incorporate server virtualization environments into CI/CD pipelines;
    Implement Infrastructure as Code principles using DEVOPS best practices for managing, configuring and deploying infrastructure utilizing tools like Terraform or Ansible;

    • Participate in multi-disciplinary project teams and ICT development initiatives providing technical advice and reviews of technical designs of ICT infrastructure solutions;

    • Monitor the performance of the technical interdependencies of the physical and virtual infrastructure components deployed in the different environments in order to prevent incidents and problems;

    • Develop and maintain data protection and data recovery strategies for the different Europol ICT solutions;

    • Perform technical analysis, investigation, troubleshooting and resolution of incidents or problems affecting the Europol ICT solutions, collaborating with other ICT teams when needed;

    • Perform any other tasks in the area of competence as assigned by the line management.

    REQUIREMENTS - ELIGIBILITY AND SELECTION CRITERIA

    ELIGIBILITY CRITERIA
    a. Candidates must

    • Be a national of one of the Member States of the European Union and enjoy full rights as a citizen;

    • Have fulfilled any obligations imposed by the applicable laws on military service;

    • Produce appropriate character references as to his or her suitability for the performance of the duties;

    • Be physically fit to perform the duties pertaining to the post as further specified in Article 13 of the Conditions of Employment of Other Servants of the European Union (CEOS);

    • Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.

    b. Candidates must have

    • A level of education that corresponds to completed university studies attested by a diploma when the normal period of university education is three years or more;

    OR

    • Professional training of an equivalent level in a relevant area and after having completed the training, at least the number of years of relevant professional experience as indicated below:

    Duration of professional training Additional professional experience required for equivalency
    More than 6 months and up to 1 year 3 years
    More than 1 year and up to 2 years 2 years
    More than 2 years 1 year

    • In addition to the above at least 3 years of total professional work experience gained after the award of the diploma.

    SELECTION CRITERIA
    a. Professional experience:
    Essential:

    • Experience working in complex IT infrastructure environments,

    • Experience with server, desktop and application virtualization such as VMware technologies, providing high availability and 24/7 services to the end business users;

    • Experience with configuration management tools and frameworks such as Ansible or Puppet;

    • Experience with scripting, with focus on Powershell and/or bash and/or python;

    • Experience with Infrastructure as Code (IaC) concepts and tools (e.g.: Terraform);

    • Experience with recent Microsoft (Server 2019 and above) and/or Linux Red-Hat (RHEL8 and above) server operating systems.

    Desirable:


    • Experience with DevOps and Micro-Services e.g. Kubernetes;


    • Experience with Cloud Services;


    • Experience with Identity and Access Managements systems (eg: Microsoft Active Directory, Novell eDirectory);


    • Experience in building a roadmap into the platform and to maintain and improve the actual solutions based on researching existing and emerging technologies.

    b. Professional knowledge:

    Essential:


    • Knowledge of server, desktop and application virtualization (VMware and/or Citrix) configuration and related automation;


    • Knowledge of provisioning infrastructure, servers, networking, storage and cloud, using and developing automation scripts and tooling, via IT automation;


    • Knowledge on monitoring systems performance, analysing performance, security and reliability;


    • Knowledge of version control systems (e.g., Git) for managing and tracking changes to source code and files;


    • Knowledge of recent Microsoft and/or Linux Red-Hat server operating systems and their security aspects;


    • Knowledge on integrating security and compliance into the platform with encryption and access management.

    c. General competencies:

    Essential:

    Communicating:

    • Very good communication skills in English, both orally and in writing;


    • Ability to draft clear and concise documents on complex matters for various audiences.

    Analysing & problem solving:

    • Keen eye for detail with the ability to maintain standards of accuracy under pressure of tight deadlines;


    • Excellent analytical and critical thinking skills;


    • Competent user of Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook) and the internet.

    Delivering quality and results:

    • High degree of commitment and flexibility;


    • High level of customer and service-orientation.

    Prioritising and organising:

    • Good administrative and organisational skills.

    Resilience:

    • Very good interpersonal skills, with the ability to work well, both independently and in a team;


    • Ability to remain effective under a heavy workload and demonstrate resistance to stress.

    Living diversity:

    • Ability to work effectively in an international and multi-cultural environment.

    d. Additional conditions:
    Fulfil the condition stipulated in Article 5 of the Decision of the Executive Director on the Duration of contracts of employment for Temporary Agents, on the start date of the possible contract of employment which may be offered.



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