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Rotterdam

    Customer Experience Agent - Rotterdam, Nederland - Maersk

    Maersk
    Maersk Rotterdam, Nederland

    1 week geleden

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    Beschrijving
    A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
    At Maersk we go the extra mile to service our customers in the best possible way. We work hard to build and strengthen relationships with customers, making sure we understand their business drivers, so we can continuously improve co-operation, processes and outcomes. To the mutual benefit of both the customer and Maersk. We are expanding our Maersk Supply Chain Management Team across the Netherlands, so be a part of this exciting project Come and join a successful, intensively growing and ambitious Team in Rotterdam Right now, we are looking for a highly motivated Customer Care Agent to join our team in supporting one of the world's best-known brand in managing its Supply Chain. The role and team offer a great opportunity to learn, develop and challenge yourself.

    Key responsibilities:
    • Be our customer ́s primary contact and actively build strong, lasting relationship and provide second to none customer service
    • Ownership and responsibility for the end to end customer experience and satisfaction
    • Identify areas of improvements and active supporting the implementation of agreed improvements, products and systems
    • Engage in constructive and efficient issue resolution, this includes handling complaints and claims.
    • Liaise with other key parties including suppliers and other Maersk offices around the world
    • Maintain a commercial and cost-optimization focus and take care for financial administration & root causes for possible additional charges
    • Respond to ad hoc situations and deliver best in class solutions
    • Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
    • Be a backup for your team members, which can result in learning multiple customer processes.

    Who we are looking for:
    Somebody who :
    • Speaks and reads fluently English
    • Has proven logistics freight forwarding experience
    • Applies Communication skills
    • Owns Analytic skills
    • Has Good MS Office skills
    • Is result and customer driven
    • Does not fear stress
    • Can work individual but in teams as well
    • Can prioritize tasks and multitask at the same time
    • Knows Dutch language proficiency has a plus
    • Independent problem solver.
    As part of our pre-employment screening, we ask you to provide a VOG.
    We offer:
    Firstly, we offer you a unique opportunity to join Maersk - an established company within international shipping & logistics, you will be an essential part of the company and get a high degree of personal responsibility.

    A career at Maersk means working in a culturally diverse, performance stimulating environment. You'll be part of a rich heritage and a youthful and exuberant logistics company that aims to be an inspiring and challenging place to work. We believe that a successful career includes a variety of experiences that stretch you, take you out of your comfort zone and offer you an opportunity to grow in ways that also build your business.

    Maersk offers a thrilling and attractive career in an ambitious and competitive environment - it is up to you to you use this opportunity for your professional and personal development and to build a career within a stimulating environment with a lot of future international career opportunities across a world class organization.

    Additionally, you can expect competitive annual wages and 29 days of annual leave, Collective Health Insurance, pension plan, (public) transportation allowance, continuous professional and personal development, free use of an internal fitness center and fresh fruit every day in the office.

    Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

    We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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