- Solves cases online/remotely and/or decides on follow-up actions in a timely manner, according to the escalation process.
- Advices and informs internal stakeholders on technical solutions and case status.
- Ensures that field service engineers' debriefings are processed, and Customer Support is informed on follow up actions.
- Updates and/or registers machine information in Installed Base Management system.
- Identifies technical improvements which can be used for potential commercial opportunities.
- Is responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
- Monitors, evaluates and coordinates reported technical feedback.
- Identifies structural issues from reported technical feedback.
- Be the central point for supporting the knowledge build up in the regions and the industry/product group.
- Identifies need for technical and technological knowledge within regions (technical support engineers).
- Proactively shares knowledge with regions (technical support engineers).
- Provides input to the Marel Academy for trainings and training material.
- Freedom to take initiative and make a real impact in a growing global business
- Clear objectives and realistic demands
- A network of specialist who are always willing to help
- An environment of trust and respect with space to explore and fail
- Endless possibilities to keep learning: Access to Linkedin Learning
- Bachelor work and thinking level. An educational Bachelor Degree is not required
- Educational background in Mechatronics, Electrical- or Software engineering or matching working experience
- Excellent written and spoken English, Dutch preferred
- Strong technical background on high-level food processing equipment required.
- Excellent communicator with analytical skill and the ability to work under pressure
- Experience in field service or technical support is preferred. Experience in the food industry is an advantage
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Technical Support Specialist - Boxmeer, Nederland - Marel
Beschrijving
Are you proud of what you did today? Our Technical Support Specialists are
To further strengthen Marel's Poultry service organization, we are looking forward to meet you as our new Technical Support Specialist.
In this role you provide technical support and expertise to customers, our regional Technical Support teams and Field Service teams. You will be the reference for all technical/technological questions in your field of expertise (Controls Systems). You will build and maintain relations/connections with specialists and in- and external stakeholders.
You will ensure that cases are handled in a timely manner and are able to fulfil and manage our customer's expectations. You ensure a clear and accurate exchange of technical information between commercial and technical departments.
Main tasks and responsibilities
Who are we?
We are an international team of people for whom passion isn't just a buzzword. We have an important goal –to create a world where quality food is produced sustainably and affordably –and we're excited to make it happen. As world leaders in advanced food processing solutions, we're in the unique position to transform the future of food and make a real impact –but we need individuals with diverse perspectives and skill to get there.
What's in it for you?
There's nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:
What kind of a person are you?
Contact information
If you'd like to learn more about this position, please contact our Talent Acquisition Lead Service, Niels Spit via email .
Interested in this position? Please apply via our website.
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