- Oversee the full technology stack of the digital Poultry solutions (from Machine Controls, to MES Software, to Cloud Platform); understand the effect of architectural and technology decisions on integrity, reliability, robustness, and supportability; translate your knowledge and experience into product requirements in close cooperation with PTO controls & logistics
- Represent services during the development and sustainment of digital solutions; ensure integrity, supportability, robustness and resilience from a data and IT/controls perspective
- Drive the resolution process and ensure all different functions and teams to work together seamless during (complex) customer issues; manage all stakeholders and know when and how to escalate
- Monitor the performance and reliability of digital solutions at our customers; identify improvements, address these at Innovation and monitor follow-up
- Identify what is required to further professionalize the remote technical support of digital solutions in terms of processes, organization, and tooling
- Be the linking pin between Technical Support and other departments involved in digital solutions, such as Innovation, Innova (Services), Techcenter; identify opportunities to further improve cooperation; ensure a seamless cooperation between the Innova and Poultry Service organization
- Be a knowledge go-to person for Technical Support with regards to digital solutions and underlying IT/controls infrastructure; train TS organisation how to support digital solutions
- BSc or MSc with technical background in controls & operations technology, mechatronics or similar
- (Extensive) Field experience with measurement and machine control technology in (process) industry
- Strong knowledge and experience of IT and OT solutions applied in business production environments
- Experiences with IT Service delivery (ITIL) is and advantage
- Affinity and interest in digital transformation, data analytics, IoT, SaaS, etc.
- Good communication and stakeholder management skills
- Strong analytic skills and a pro-active attitude
- You are willing to travel internationally (approx. 20-30%)
- You have an entrepreneurial mindset that fits excellent in a new small team
- Freedom to take initiative and make a real impact in a growing global business
- Recognition for your achievements
- Clear objectives and realistic demands
- Access to decision-makers and a global network of specialists
- Space to explore and learn
Integration Support Specialist - Boxmeer, Nederland - Marel
Beschrijving
The joy of being responsible for something important, you can experience it too
To further strengthen our Digital Service & Delivery Team within Poultry Services, we are looking forward meeting you as our new Integration Support Specialist . In this role you help our Poultry Technical Support organisation in supporting our digital poultry solutions (such as IMPAQT, Innova, connected machines) at customers such that these work correctly and remain reliable from a data integrity perspective.
Digital solutions involve many components from Machine and Process data collection to data visualization that all need to work seamless so that the customer can rely on it. These components are developed and maintained by different organisational disciplines; the Integration Support Specialist connects those disciplines and uses his extensive knowledge and stakeholder management skills to get things done.
In the case a customer experiences an issue that requires disciplines outside Technical Support to solve, you step in to drive the resolution process. Afterwards, you will take care of a thorough root cause analysis and initiate and follow-up all necessary improvement actions to prevent the issue from happening again. You provide input to the development and sustainment of our digital poultry solutions to make digital solutions integer, reliable, robust, and supportable.
Main tasks:
Who are we?
We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably – but we need an Integration Support Specialist to help us get the most out of this opportunity.
What kind of a person are you?
We encourage each of our 8,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We're committed to creating an inclusive culture and welcome new colleagues from all walks of life. To be successful in this role, you match the following qualifications:
What ́s in it for you?
There's nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:
Contact information:
If you also want to feel proud of what you do every day, then Marel is the right place for you. We look forward to receiving your application via the "Apply" button on this job ad.
If you have any question, please get in touch with our Talent Acquisition Lead Service & Innovation, Niels Spit:
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