- Responding to customer inquiries via phone, email, and chat
- Troubleshooting customer issues and providing technical support
- Investigating customer complaints and resolving them in a timely manner
- Documenting customer interactions and providing feedback to management
- Identifying customer needs and providing solutions
- A minimum of 2 years of customer service experience
- Excellent communication and problem-solving skills
- Strong customer service orientation
- Knowledge of customer service software, databases, and tools
- Ability to work in a fast-paced environment
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Customer Assistance Analyst - Dordrecht, Nederland - beBee Professionals
Beschrijving
beBee Professionals is looking for a Customer Assistance Analyst to join our team in Dordrecht.The successful candidate will be responsible for providing customer service and technical support to our customers. The ideal candidate should have excellent communication and problem-solving skills, as well as a strong customer service orientation.
The Customer Assistance Analyst will be responsible for:
The ideal candidate should have: