IT Support Specialists - The Hague, Nederland - Catawiki

Beschrijving

Who we are

,, - at Catawiki, we come across exceptional objects such as these every day.

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.

We've sold 10 million unique items to date and it's our mission to become the world's most popular auction destination for special objects.

We're an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.

How we work

Being the largest online auction platform for special objects in Europe we strive to provide staff with the IT tools, education, advice and support needed to do their best work. We use our knowledge of technology to help Catawikians build the most popular destination for special objects across the globe. Provide staff with the IT tools, education, advice and support needed to realise Catawiki company goals.

What you'll do

As our IT Support Specialist, you will support your Catawiki colleagues (Catawikians) by classifying and resolving their IT support tickets through chat, email and phone. When you reach the limits of your knowledge, you work with your colleagues to see the problem through to resolution.

What do the problems include? You are the first point of call for issues with laptops, mobile phones and account access, as well as the wider technology infrastructure including video conferencing tools, printers, WiFi, and software licensing. You'll be updating the IT knowledge base with your learnings.

We are a fast-growing company and you will play a critical role in providing hardware and accounts to new employees, as well as arranging hardware replacements and returns. When a person leaves Catawiki you securely offboard their accounts and hardware.

You will work 5 days a week and are flexible to starting or finishing outside of usual office hours to support our SE Asia colleagues.

Your main tasks will include:

• Helpdesk support for issues such as password resets, MFA, and access problems related to our fleet of SaaS tools (Including Google Workspace, Okta, Slack, JAMF)
• Working with our Senior IT Team members to resolve more complex ad hoc issues, identifying areas for improvement, and escalating problems as necessary.
• Shipping and receiving hardware to Catawikians; onboarding, offboarding, refresh, and repair.
• Remote troubleshooting applications, access, and hardware problems.
• Liaising with hardware providers to order new technology equipment and software licenses internationally, and keeping the asset inventory updated.

What you'll bring

This role would be ideal for someone wanting to make a start in their IT career. Our ideal profile would look something like this:

A proactive and versatile IT enthusiast with (or studying for) a Bachelor degree in a related field, around 1+ year of relevant work experience, excellent interpersonal and communication skills and fluency in English. We require experience with macOS, and knowing how to troubleshoot mobile devices (Android / iOS), you will also have experience with:

• Essential: Knowledge of IT support best practices and ticketing, cloud platforms, basic networking, software licensing
• Solving problems and always seeking the root cause of a problem.
• Knowing where to look for solutions to IT issues using internal documentation and internet resources.
• Collaborative working in a multicultural and international environment.
• You are friendly whilst being assertive, outgoing, communicative and enjoy speaking with different people throughout the day
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Ability to absorb and retain information quickly with an enthusiasm for learning.

Here's what we can offer you

This is your chance to join our mission to fulfill people's passions as part of a young and dynamic organization. You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians.

Additionally, you can expect:

• A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities.
• Regular fun activities both on and offline e.g summer parties, boat rides and regular team events.
• Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
• Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities
• We care about our teams' wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more.
• Tailored learning and development opportunities to support your personal and professional growth;

We want to help you celebrate special occasions in life by:

• Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;
• Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years;
• Additional leave allowances for important life events such as moving, engagement & marriage;
• Each year Catawikians get an additional day's leave to Pursue their Passion

Please note that our benefits offering changes depending on which country you are employed in. For our country-specific offering please ask your recruiter.

Our commitment to you

Catawiki's eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.

Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we've launched, we're open to ideas on ways we can continue to support the humanitarian effort.

Our offices and way of working

We have sensational offices in Amsterdam, Groningen, Paris and our newest office in Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other. The exception is of course, if the job description specifically states that the role is 100% remote, as some experts and sales positions are.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to .

If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world.