Vacatures
>
Amsterdam

    Manager, Support Account Management - Amsterdam, Nederland - ServiceNow

    ServiceNow
    ServiceNow Amsterdam, Nederland

    3 weken geleden

    Default job background
    Voltijd
    Beschrijving

    Company Description

    At ServiceNow, our technology drives global progress, and our dedicated team makes it happen. We move quickly because the world doesn't stand still, and we innovate uniquely for our clients and communities. When you join our team, you become part of a group of changemakers with boundless curiosity and a passion for creativity. We believe your peak performance is achieved when you lead a fulfilling life and share your distinct skills, so we strive to make that a reality. Together, we envision a bright future and support each other in turning our dreams into reality. The journey ahead is exciting, and it starts with you.

    With over 7,700 clients, we cater to nearly 85% of the Fortune 500 companies. We take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

    Explore more about our culture on the Life at Now blog and gain insights from our team members on their experiences at ServiceNow.

    If you're unsure about meeting all the job requirements but feel enthusiastic about the role, we encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is valued and respected. We welcome candidates from diverse backgrounds, even those with unconventional paths leading to this role, as we believe skills and experiences are transferable, and a passion for thinking big makes you an ideal candidate.

    Job Description

    What you can expect in this role:

    • Lead the development and growth of a Support Account Management Team, defining strategies, goals, and key performance indicators.
    • Coach, train, and provide opportunities for your team members to excel in customer management skills.
    • Inspire and support the team to deliver exceptional customer service.
    • Enhance Support Account Management processes and interactions using KPIs, data, and analytics.
    • Set a positive example to nurture a culture based on teamwork, collaboration, execution, and service.
    • Strengthen relationships with various departments such as Technical Support, Operations, Sales, Customer Success, Professional Services, and Engineering.
    • Lead discussions on Renewal and New Sales businesses with internal teams and Sales Operations, leveraging your expertise in Support Account Management.
    • Act as a key escalation point for critical customer issues.
    • Engage with your team to oversee organizational projects and programs aimed at enhancing our overall operations.
    • Collaborate with internal teams to reinforce the Support Account Management Brand internally.
    • Mentor continuously and drive efforts to achieve objectives for customers, company, organization, and employees.

    Qualifications

    To excel in this role, you should have:

    • Experience in managing high-tech, enterprise, and commercial accounts, particularly in Cloud-based computing environments.
    • A proven track record in management, translating operational, tactical, and strategic needs into actionable outcomes.
    • Confidence in interacting with management at all levels, including C-level executives.
    • Outstanding written and verbal communication skills.
    • Extensive experience in mentoring employees and preparing them for leadership roles.
    • Previous customer-facing roles with responsibilities for accounts and interactions with executives and leadership.
    • Experience in a fast-paced environment meeting customer demands on time.
    • Knowledge of Sales Operations, sales processes, negotiations, and deal approvals.
    • Ability to share Sales, Technical, or Operational knowledge effectively.
    • Aptitude for motivating individuals towards achieving common goals.
    • Proficiency in delivering proactive, reactive, scheduled, and ad hoc tasks.
    • Past roles in Enterprise Customer Support or Service Delivery Management.

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. We value diversity and provide equal opportunities to all qualified applicants, regardless of race, color, religion, gender, age, disability, or any other legally-protected category.

    At ServiceNow, we promote flexibility and trust in our evolving work landscape. Discover more about our work personas: flexible, remote, and required-in-office.

    If you need accommodations during the application process or require an alternative application method, contact us for assistance.

    For roles involving technical data subject to export control regulations, ServiceNow may need to secure export licensing approval from the U.S. Government for certain individuals. Employment is conditional upon obtaining any necessary approvals.

    Be cautious of fraudulent job postings and scams. Stay informed on how to protect yourself. Legitimate ServiceNow job openings are available exclusively through the ServiceNow Careers site.

    © Fortune Fortune Media IP Limited. All rights reserved. Used under license.

    Fortune and Fortune Media IP Limited are independent entities and do not endorse ServiceNow products or services.

  • See Tickets

    Account Management Stage

    2 weken geleden

    See Tickets Amsterdam, Nederland StageSHIP

    Ben jij klaar voor een avontuur in de entertainmentwereld, wil je deel uitmaken van een grote ticketing organisatie en weten hoe je als account manager in contact staat met klanten? Wij zoeken een enthousiaste Client Success Stagiair(e) om ons team te versterken. Als jij energie ...

  • GLO Integration

    Werkstudent Account Management

    3 weken geleden

    GLO Integration Amsterdam Zuid, Nederland

    Naast je studie relevante werkervaring op doen op het gebied van Account Management en business development in een uitdagende en internationale organisatie, bij Deloitte. · What impact will you make? · Als Werkstudent Account Management ben je onderdeel van de afdeling Client & I ...

  • Leaseweb

    Account Manager

    3 weken geleden

    Leaseweb Amsterdam, Nederland

    About Leaseweb · Leaseweb is a leading cloud hosting provider that offers a broad range of products and services including, private cloud, dedicated servers, hybrid hosting, colocation, CDN, and cybersecurity. Working with companies ranging from SMBs to enterprises, Leaseweb has ...

  • Colgate-Palmolive

    Account Manager

    2 dagen geleden

    Colgate-Palmolive Amsterdam, Nederland

    No Relocation Assistance Offered · # Amsterdam, Noord-Holland, Netherlands · Account Manager - Food · Do you want to be part of a young, ambitious and diverse team ? What about having the opportunity to connect with others across the world, full of stimulating discussions, and ma ...

  • Undutchables

    Account Manager

    2 weken geleden

    Undutchables Amsterdam, Nederland

    For our client we are looking for a motivated and well-spoken Account Manager to join their sales team with a focus on the German market. · Responsibilities:Responsible for sales of For our client we are looking for a motivated and well-spoken Account Manager to join their sales ...

  • Publicis Groupe

    Management Accountant

    3 weken geleden

    Publicis Groupe Amsterdam, Nederland Voltijd

    Job Description · This new role in the NL Finance team will work closely with the Finance Director & FP&A Controller Netherlands, with primary responsibility of closing the books across all business units with a focus on costs and reporting accurate and ontime monthly management ...

  • Page Personnel

    Account Manager

    1 week geleden

    Page Personnel Amsterdam, Nederland Voltijd

    Are you ready to immerse yourself in the vibrant culture of Utrecht, the Netherlands? This is your chance to join a global powerhouse in the foods industry, boasting over 50 years of excellence and a presence in 140+ countries. · Description · As one of account managers you'll be ...

  • BMC Software, Inc.

    Account Manager

    4 dagen geleden

    BMC Software, Inc. Amsterdam, Nederland

    Description and Requirements · #LI-MM1 "At BMC trust is not just a word - it's a way of life" · We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows ...

  • Flexport

    Account Manager

    3 weken geleden

    Flexport Amsterdam, Nederland

    The opportunity: At Flexport, we know global trade can move the human race forward. That's why it's our mission to make global trade easier for everyone. Flexport today connects more than 10,000 clients across 109 countries. Our role is to help businesses of all sizes find the g ...

  • Page Personnel

    Account Manager

    2 dagen geleden

    Page Personnel Amsterdam, Nederland

    Are you capable of building and managing strong relationships? · Are you a driven multi-tasker who enjoys a challenging job in a dynamic culture? · Over onze klantOur client is a specialized enterprise operating in the commercial Real Estate sector, primarily focused on consultin ...

  • Hitachi Construction Machinery Australia

    Account Manager

    1 week geleden

    Hitachi Construction Machinery Australia Amsterdam, Nederland

    Account Manager · Location: Amsterdam · The role: · Account Manager is responsible for keeping stakeholders actively involved in all aspects of the dealer's business and market. Your main goal is to manage and improve profitability of the product portfolio. · The responsibilit ...

  • Humanscale

    Account Manager

    1 dag geleden

    Humanscale Amsterdam, Nederland Regular Voltijd

    Overview · In the function of Account Manager Netherlands your main focus is to promote our ergonomic solutions primarily at office furniture resellers and end-users and secondly work on influencers such as facility managers, workplace strategists and property managers. · With y ...

  • Crypto

    Account Manager

    1 week geleden

    Crypto Amsterdam, Nederland

    The institutional sales team provides an opportunity for you to take ownership and build your institutional/highnet worth clientele. You will be a part of an exciting journey from onboarding a client to their first crypto instrument, to customizing a crypto product for your clien ...

  • Movenpick Hotel Amsterdam City Centre

    Account Manager

    1 week geleden

    Movenpick Hotel Amsterdam City Centre Amsterdam, Nederland Voltijd

    From approaching potential customers to maintaining existing relationships. As a sales executive, you get the freedom to make your own mark and have full ownership of the right contacts. We not only give you the tools and training you need, but also the space to simply do what's ...

  • Undutchables

    Account Manager

    1 week geleden

    Undutchables Amsterdam, Nederland Deeltijd

    Prospect new business and schedule meetings with potential partners · Communicate with C-level partners via phone and email · Write and review texts to ensure the correctProspect new business and schedule meetings with potential partners · Communicate with C-level partners via ph ...

  • RAI Amsterdam

    Stage Account management Events

    1 maand geleden

    RAI Amsterdam Amsterdam, Nederland Stage

    Stage Account management Events · Deel uit maken van de grootste evenementen locatie van Nederland? Én helpen met het organiseren van de tofste events? Dan is dit jouw unieke kans · Account management · De afdeling Account management onderhoudt het contact met organisatoren van ...

  • Page Personnel

    Account Manager

    1 dag geleden

    Page Personnel Amsterdam, Nederland

    Are you capable of building and managing strong relationships? · Are you a driven multi-tasker who enjoys a challenging job in a dynamic culture? · Over onze klantOur client is a specialized enterprise operating in the commercial Real Estate sector, primarily focused on consulti ...

  • Undutchables

    Manager Finance-Accounting

    2 weken geleden

    Undutchables Amsterdam, Nederland

    What will you do?Lead the Finance & Accounting team (total 4 people) to coordinate and to manage the structure of the accounting flows · Report to the General Manager What will you do?Lead the Finance & Accounting team (total 4 people) to coordinate and to manage the structure of ...

  • Arista Networks

    Territory Account Manager

    3 weken geleden

    Arista Networks Amsterdam, Nederland Voltijd

    Job Description · We are looking for an entrepreneurial new business Territory based Account Manager located in the Netherlands to be focused on creating and growing all aspects of sales into a list of accounts, which fall within the Territory. · This role requires an individual ...

  • Booking

    Senior Manager, Accounting

    1 week geleden

    Booking Amsterdam, Nederland

    Senior Manager, Accounting- FinTech Accounting · Senior Manager, Accounting is part of the FinTech Accounting team reporting to the Director of FinTech Accounting within the Global Accounting & Operations organization. It takes full ownership and responsibility of the accountin ...