Puja Singh

Energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement, and proven ability to handle high volume and multiple calls in a positive and calm manner.

Excellent in Microsoft Office Excel, Microsoft office word, and Powerpoint presentations.

Senior Customer Support / Sales Support | Vanmoof, Amsterdam |

Present

1.6 Years 1.5 Years 1.5 Years

●  Handling day-to-day work like calling, meeting schedules, and making reports.

●  responsible for prospecting, building relationships, consultative selling, and managing the sales

pipeline.

●  Negotiating and closing deals, account management, market analysis, team collaboration, sales

reporting, and continuous learning.

●  Handle customers' complaints and issues with patience and empathy.

●  Interact effectively with existing customers, via calls, emails, or chat.

●  Efficiently solved all the issues with the help of ERPs tools (Freshdesk chat, Freshdesk call, and

Freshdesk ticket).

●  Efficiently solve all the technical issues with the help of troubleshooting questions and provide

them with the best solutions.

●  Using Asana, Freshdesk, Slite, Odoo, Magento, Adyen, and back office.

●  Resolve 200+ weekly customer inquiries via phone, chat, and email, consistently exceeding the

target.

●  Handling all the shipping issues by coordinating with UPS, post.nl, and Dynalogy.

●  Prioritize effective communication, provide comprehensive training to new joiners, and

consistently support junior members in handling complex or escalated cases.

Master's in Marketing | MIT School of Telecom Management, Pune | 2015 | 7.2 CGPA