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    Customer Support Specialist English - Maastricht, Nederland - Randstad

    Randstad
    Randstad Maastricht, Nederland

    1 week geleden

    Randstad background
    Temporary, Voltijd
    Beschrijving

    For the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.

    Mercedes-Benz contract
    Maastricht, The Netherlands
    Prior experience in a customer service or similar role (preferably in a contract center environment);
    Ability to work independently as well as collaboratively within a team;
    Open to relocate to the area of Maastricht, The Netherlands (if needed).
    You support or resolve customer inquiries, complaints or incidents, in accordance with the
    calls, emails and case follow ups while managing your existing customer queries in
    accordance with The Mercedes-Benz Way.
    Support or resolve customer inquiries, complaints or incidents;
    Handle inbound calls, emails and case follow ups;
    Support operations and workshops to ensure that the parts delivery is organized by fastest means possible
    Communicate with various departments to guarantee that every procedure runs efficiently in order to maximize the quality of the customer experience
    The Mercedes-Benz Customer Assistance Center is an international multicultural organization
    and an integrated part of Mercedes-Benz Cars Marketing & Sales. At the offices in Maastricht,
    Mercedes thinks and acts globally and takes on a leading role for the Mercedes-Benz Customer

    Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

    An extensive initial training of up to 3 months;
    A tailor-made individual development plan;

    Transportation plan:
    free bike every 3 years, free public transport or contribution to fuel costs;
    job application
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