Medior Customer Care Representative - Utrecht, Nederland - Undutchables

Undutchables Utrecht, Nederland

2 weken geleden

Voltijd

Beschrijving

Do you flourish in a dynamic and self-organized environment? Do you value independence in a role? And have you grown up speaking German? This is a great opportunity for you As a Customer Care Re Do you flourish in a dynamic and self-organized environment? Do you value independence in a role? And have you grown up speaking German? This is a great opportunity for you As a

Customer Care Representative:

You will be the first point of contact for customers through email, phone, Whats App and online chat You work in close collaboration with the account manager of your product group, generate quotes and follow through on proposals Adapt to customer needs, including problem solving in order to ensure customer satisfaction You will advise them on their product choice, but also assist them with complaints or delivery questions.

There is also a sales aspect in this role, where you'll help to follow up on hot-leads and turn them into an order you will also identify and solve structural issues or raise them internally in order to improve existing processes Qualifications: Completed secondary education.

Exceptional communication skills and empathy.

Positive attitude and a team player mentality.

Creative problem-solving skills and adaptability.

Strong customer-centric mindset.

Enjoyment in engaging with customers via phone and email.

Already a couple of years (1+) recent customer service experience.

Proficiency in both German and English languages.

Excellent verbal and written communication skills.

Be aware, this job is located in Moers, Germany

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Medior Customer Care Representative - Utrecht, Nederland - Undutchables

Beschrijving

Customer Care Representative

Representative Customer Care Transport

Client Care Representative regio Utrecht