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    Medior Customer Care Representative - Utrecht, Nederland - Undutchables

    Undutchables
    Undutchables Utrecht, Nederland

    4 dagen geleden

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    Beschrijving
    Do you flourish in a dynamic and self-organized environment? Do you value independence in a role? And have you grown up speaking German? This is a great opportunity for you
    As a Customer Care Re Do you flourish in a dynamic and self-organized environment? Do you value independence in a role? And have you grown up speaking German? This is a great opportunity for you
    As a Customer Care Representative:
    • You will be the first point of contact for customers through email, phone, WhatsApp and online chat
    • You work in close collaboration with the account manager of your product group, generate quotes and follow through on proposals
    • Adapt to customer needs, including problem solving in order to ensure customer satisfaction
    • You will advise them on their product choice, but also assist them with complaints or delivery questions. There is also a sales aspect in this role, where you'll help to follow up on hot-leads and turn them into an order
    • you will also identify and solve structural issues or raise them internally in order to improve existing processes
    Qualifications:
    • Completed secondary education.
    • Exceptional communication skills and empathy.
    • Positive attitude and a team player mentality.
    • Creative problem-solving skills and adaptability.
    • Strong customer-centric mindset.
    • Enjoyment in engaging with customers via phone and email.
    • Already a couple of years (1+) recent customer service experience.
    • Proficiency in both German and English languages.
    • Excellent verbal and written communication skills.
    Be aware, this job is located in Moers, Germany
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