Vacatures
>
Rotterdam

    Account Manager Client Service - Rotterdam, Nederland - Robeco

    Robeco
    Robeco Rotterdam, Nederland

    2 dagen geleden

    Default job background
    Voltijd
    Beschrijving

    Department

    Client Services, part of the Client Onboarding & Services department, situated in Rotterdam is providing a high level of service to our clients in order to help create high quality global relationships, increase client satisfaction, retain revenues to the firm and increase assets under management from current assets. We ensure all activities of the firm are performed to the clients' satisfaction and in keeping with client's Investment Guidelines, Compliance/Regulatory requirements and comply with our control frame work. We are dealing in partnership with global sales offices with existing clients to enable the sales staff to focus on generating new business.

    Position & Requirements

    Your role

    The Client Service Manager is primarily responsible to service the client's needs by phone, mail,

    personal contact and/or together with the Relation/Sales Managers. We expect the Client Service Manager to really add value in the chain between the client and Robeco and therefore need a self-confident and strong

    sparring partner for our clients and stakeholders.

  • partner and collaborate with key stakeholders in Global Sales and Account Management teams
  • optimize client servicing processes to ensure client satisfaction for our clients
  • oversight on our third party fund providers, e.g. JPMorgan as our transfer agent
  • coordination the onboarding of new direct fund clients and fund distributors
  • monitor and ensure that all commitment towards our clients are fulfilled
  • ensure the response to daily, informal ad-hoc client enquiries & requests on diverse service matters
  • identify process improvements on e.g. client onboarding, contract management, subscriptions and redemptions, report distribution, support to sales and client relations teams globally

    • Requirements

  • 5-10 years of relevant full-time work experience, preferably within Client Services team
  • Academic or Bachelor's degree in Business Administration or related business or financial field preferred
  • In-depth knowledge about asset management and in particular Fund Distribution
  • Understanding of the worldwide distribution of mutual funds through fund platforms
  • Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure
  • Ability to work accurately to tight deadlines.
  • Strong communication skills
  • Possession of strong analytical skills, detail-oriented while remaining pragmatically minded
  • Proactive and able to work independently and as part of a team.
  • Capable of working in a fast paced and expanding environment.
  • Have a true global mindset; sensitive for cultural differences

    • Offer

    We offer an impactful role within an organization that is expanding globally, flexible working

    and stimulates personal development. For this position, you will be stationed at our Rotterdam office.

    All applications will be treated with the utmost confidentiality. An assessment and integrity test may be used in the selection procedure.

    Robeco Recruiting Team

  • Merkle

    Client Partner

    2 uur geleden

    Merkle Rotterdam, Nederland

    **Customer Service**: · **Rotterdam, ZH** · **About the job**: · The Client Partner is passionate about forming and driving successful client relationships and can successfully interact with senior/executive level clients as well as technical specialist and SME's. Through their r ...

  • BMT Group

    Survey Coordinator

    1 dag geleden

    BMT Group Rotterdam, Nederland

    The Role · BMT is currently looking to recruit a Survey Coordinator / Vessel Inspection Planner for our Risk & Quality department at our location in Capelle aan den IJssel. · **About BMT** · The Surveys team of BMT has offices in Antwerp, Amsterdam and Rotterdam. The company is p ...

  • The Estée Lauder Companies

    Mac Cosmetics

    23 uur geleden

    The Estée Lauder Companies Rotterdam, Nederland

    "_M-A-C is the world's leading professional makeup authority supporting people of All Ages, All Races and All Genders. At M-A-C we are a proud community of professional makeup artists giving everyone their moment to shine with makeup as the expression of personal style, emotions ...

  • beBee Professionals

    Client Relations Coordinator

    4 dagen geleden

    beBee Professionals Róterdam, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Client Relations Coordinator to join our team in Róterdam. · The successful candidate will be responsible for managing client relationships, providing customer service, and ensuring customer satisfaction. The Client Relations Coordinator will ...

  • beBee Professionals

    Virtual Customer Service Coordinator

    4 dagen geleden

    beBee Professionals Róterdam, Nederland Virtuele Assistent Diensten Freelance

    BeBee Professionals is looking for a Virtual Customer Service Coordinator to join our team in Róterdam. · The successful candidate will be responsible for providing customer service support to our clients, responding to inquiries, resolving customer complaints, and providing gene ...

  • beBee Professionals

    Customer Relations Specialist

    4 dagen geleden

    beBee Professionals Róterdam, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Customer Relations Specialist to join our team in Róterdam. · The successful candidate will be responsible for providing excellent customer service and support to our clients. This includes responding to customer inquiries, resolving customer ...

  • beBee Professionals

    Virtual Assistant for E-commerce Services

    4 dagen geleden

    beBee Professionals Róterdam, Nederland Virtuele Assistent Diensten Freelance

    BeBee Professionals is looking for a Virtual Assistant for E-commerce Services to join our team in Róterdam. · The successful candidate will be responsible for providing administrative and customer service support to our e-commerce clients. This includes responding to customer in ...

  • beBee Professionals

    Payroll Analyst for Financial Services

    4 dagen geleden

    beBee Professionals Róterdam, Nederland Specialisten in loonverwerking Freelance

    BeBee Professionals is looking for a Payroll Analyst for Financial Services to join our team in Róterdam. · The successful candidate will be responsible for the accurate and timely processing of payrolls for our clients. This includes the calculation of wages, deductions, and oth ...

  • Crane Worldwide Logistics

    Client Service Specialist

    22 uur geleden

    Crane Worldwide Logistics Rozenburg, Nederland Voltijd

    Essential Job Functions · Responds to orders, general client inquiries, invoice questions and client complaints. · Resolves issues with orders, delivery dates or service. · Resolves the client's complaint; determining the cause of the problem selecting and explaining the best s ...

  • Thermo Fisher Scientific

    Client Services Associate Project Specialist

    1 dag geleden

    Thermo Fisher Scientific Bleiswijk, Nederland Voltijd

    : Partners with the Client and the internal project management team to help support the success of a study in any way possible. This may include meetings either at Thermo Fisher Scientific sites or at the client's premises. · Assists in setting up and maintaining study filin ...

  • Avaya

    Client Service Manager

    2 uur geleden

    Avaya Nieuwegein, Nederland

    About the Opportunity · The purpose of this role is to act as a liaison between Avaya Operations Services and customers to ensure customer satisfaction and to meet operational service level agreements based on contractual obligations. This person develops and maintains customer r ...

  • beBee Professionals

    Client Relations Coordinator

    4 dagen geleden

    beBee Professionals Schiedam, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Client Relations Coordinator to join our team in Schiedam. · The successful candidate will be responsible for managing client relationships, providing customer service, and ensuring customer satisfaction. The ideal candidate should have excell ...

  • beBee Professionals

    Virtual Customer Service Coordinator

    4 dagen geleden

    beBee Professionals Schiedam, Nederland Virtuele Assistent Diensten Freelance

    BeBee Professionals is looking for a Virtual Customer Service Coordinator to join our team in Schiedam. · The successful candidate will be responsible for providing customer service support to our clients, responding to inquiries, resolving customer issues, and providing general ...

  • beBee Professionals

    Virtual Assistant for E-commerce Services

    4 dagen geleden

    beBee Professionals Schiedam, Nederland Virtuele Assistent Diensten Freelance

    BeBee Professionals is looking for a Virtual Assistant for E-commerce Services to join our team in Schiedam. · The successful candidate will be responsible for providing administrative and customer service support to our e-commerce clients. This includes responding to customer in ...

  • beBee Professionals

    Customer Care Specialist

    4 dagen geleden

    beBee Professionals Schiedam, Nederland Vertegenwoordigers van de klantendienst Freelance

    BeBee Professionals is looking for a Customer Care Specialist to join our team in Schiedam. · The successful candidate will be responsible for providing excellent customer service to our clients. This includes responding to customer inquiries, resolving customer complaints, and p ...

  • beBee Professionals

    Payroll Analyst for Financial Services

    4 dagen geleden

    beBee Professionals Schiedam, Nederland Specialisten in loonverwerking Freelance

    BeBee Professionals is looking for a Payroll Analyst for Financial Services to join our team in Schiedam. · The successful candidate will be responsible for the accurate and timely processing of payrolls for our clients. This includes the calculation of wages, deductions, and oth ...

  • Avaya

    Client Service Manager

    11 uur geleden

    Avaya Nieuwegein, Nederland

    About Avaya · Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to ...

  • beBee Professionals

    Virtual Customer Service Coordinator

    4 dagen geleden

    beBee Professionals Capelle aan den IJssel, Nederland Virtuele Assistent Diensten Freelance

    beBee Professionals is looking for a Virtual Customer Service Coordinator to join our team in Capelle aan den IJssel. · The successful candidate will be responsible for providing customer service support to our clients, responding to inquiries, resolving customer complaints, and ...

  • beBee Professionals

    Customer Relations Specialist

    4 dagen geleden

    beBee Professionals Vlaardingen, Nederland Vertegenwoordigers van de klantendienst Freelance

    beBee Professionals is looking for a Customer Relations Specialist to join our team in Vlaardingen. · The successful candidate will be responsible for providing excellent customer service and support to our clients. This includes responding to customer inquiries, resolving custom ...

  • beBee Professionals

    Virtual Customer Service Coordinator

    4 dagen geleden

    beBee Professionals Vlaardingen, Nederland Virtuele Assistent Diensten Freelance

    BeBee Professionals is looking for a Virtual Customer Service Coordinator to join our team in Vlaardingen. · The successful candidate will be responsible for providing customer service support to our clients, responding to inquiries, resolving customer complaints, and providing g ...