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Alphen aan den Rijn

    Senior Network Engineer, Voice Systems Integration - Alphen aan den Rijn, Nederland - Wolters Kluwer N.V.

    Wolters Kluwer N.V.
    Wolters Kluwer N.V. Alphen aan den Rijn, Nederland

    5 dagen geleden

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    Senior Network Engineer, Voice Systems Integration page is loaded

    Senior Network Engineer, Voice Systems Integration

    Apply locations NLD - Alphen Aan Den Rijn time type Full time posted on Posted 2 Days Ago job requisition id R

    The Senior Network Engineer should be well rounded in voice and unified communications technologies with proficiencies in relevant protocols and applications.

    They should know PSTN/ISDN circuits and infrastructure as well as their VoIP/RTP/SIP counterparts and know how they converge. As a senior member of the telecommunications and contact center team the Senior Network Engineer (voice systems integration engineer) is expected to sustain a high level of productivity in a project and support oriented environment.

    You should be comfortable in joint global initiatives involving cloud based solutions. The ideal candidate will value customer service while completing project tasks on time. You will be using scripting languages such as PowerShell and Python to efficiently meet objectives such as user management, configuration, and migration as well as work closely with Architects, Analysts, Voice and Network Engineers, and Project Managers.

    This role is expected to be able to work outside of business hours as needed.

    You will also be working remote .

    Responsibilities:

    • Develops procedures for routine administration, monitoring and maintenance of conferencing and telecommunications infrastructure
    • Leads root cause analysis process when solving problems and implements solutions that will prevent the problem from reoccurring concentrating on MS Audio Conferencing
    • Serve as a technical resource to support technological initiatives
    • Analyze and gather requirements for system configurations changes
    • Prepare change management documentation
    • Create and consolidate error reports with regards to system utilization
    • Analyze conferencing and voice system performance and identify opportunities for optimization
    • Tracks product updates, features, and functionalities as they become available by vendor
    • Prepare and deploy scripts needed to manage and support conferencing and voice systems
    • Work to design, deploy and support IP Telephony initiatives
    • Support network activities for VoIP optimization
    • Identify, report and track issues to internal and external teams until resolution in a timely manner
    • Work in Identify opportunities in cross platform integration to share benefits across systems
    • Create and maintain technical documentation to be shared with other members of the team

    Requirements:

    • Experience with Genesys Cloud, Microsoft Teams, Audiocodes SBC, Azure, AWS, Carrier SIP over the internet
    • Technical understanding of VoIP over SIP across LAN, WAN, and over the internet technologies and software tools for performance monitoring and troubleshooting
    • Administrative knowledge of Windows servers and client operating systems
    • Proven experience on scripting and markup languages such as PowerShell, Python, and batch/command line interaction.
    • Administrative background managing various operating system components such as tracing, logging, registry, and network connectivity
    • Familiarity with Microsoft Office 365 environment
    • 3-5 years of IP Telephony, implementation, and operation experience
    • Hands-on experience in TCP/IP networking and troubleshooting as it relates to troubleshooting VoIP signaling and media
    • Ability to communicate technical and operational-related concepts to a range of technical and non-technical staff
    • Familiarity with contact center features and functions
    • Functional understanding of voice gateways, routers, switches, databases, CaaS, SaaS, encryption, and virtualization

    As part of our organization, you'll be supported by leaders who care about you, colleagues who collaborate with you, and people and programs to support your development. Our executives are global ground breakers and influencers who will know your name and listen to your ideas.

    Join us now and #bethedifference

    About Us

    Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

    For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life.

    O ur pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems.

    At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

    Join us and build a brighter future

    The Power of Purpose

    Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

    Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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