- You are owner of the Service contracts with the key service providers and accountable for the delivery of these services by this service provider.
- Service Performance: Experienced in being responsible for the overall performance and management of the connectivity services. You ensure that all relevant components of the services contribute to a stable, reliable, cost-effective, secure and compliant service towards the business based on the needs.
- Technical Knowledge: The Senior Delivery Manager should have in-dept understanding of datacenter technologies and be familiar with SAP, security and compliance standards related to services. A continuous interest in emerging trends and technologies are key to the success in this role.
- Risk and Compliance: Experienced in identifying, assessing and mitigating risks associated with connectivity services and familiar with Assurance Reporting. You are able to represent the connectivity services in internal and external audits and as such are familiar with the respective industry standards.
- You are responsible for proper decisions and mitigations in case of service critical issues.
- You are responsible for the review and reporting of the service performance towards the dsm-firmenich business, GbS TS Management, DFO, D&T and Regional organization.
- You challenge IT Suppliers on their service levels and innovation and jointly define strategic Key Performance Indicators and continuously drive improvement and find best balance between quality functionality and costs.
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
- A space to grow by encouraging and supporting curiosity and an open mindset;
- A culture that prioritizes safety and well-being, both physically and mentally;
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
- A flexible work environment that empowers people to take accountability for their work and own the outcome;
- Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
- Bachelor's or Master's degree in the domain or equivalent experience.
- +/- 10 years of experience in the domain.
- Fluent in English.
- Ability to communicate in a clear and effective way to senior stakeholders and to all levels in the organization.
- Service oriented mindset.
- Experience in managing global datacenter providers especially for mission critical functions including SAP.
- Ability to collaborate and challenge vendors, broad understanding of SLAs and KPIs, vendor relationship management.
- Fluent in English, both in writing and verbally.
- Ability to communicate in a clear and effective way to senior stakeholders and to all levels in the organization.
- Excellent negotiation skills and confident in dealing with conflicting interests of the various stakeholders that often clash during work.
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Senior Delivery Manager - Heerlen, Nederland - DSM
Beschrijving
Location –Maastricht, Netherlands
Job model – Hybrid
The Senior Delivery Manager, part of GbS Technology Services, is responsible for the success of the datacenter operations and collaborates in the planning and implementation of end-to-end datacenter services for the entire company. You will manage complex service partners and be responsible for the contract, relationship and the performance management. As a Senior Delivery Manager you will be working with the Chapter Lead Workplace & Datacenter Operations as well as other Delivery Managers in a complex global environment.
Service scope: Operations of global datacenter solutions (Internal datacenters as well as outsourced services) adapted to evolving business needs. Manage and maintain vendor relationship with main datacenter partners.
At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities, and we value diversity in the workplace.
Key responsibilities
We bring
You bring
The application process: Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For further information about the position, please contact Ashutosh Pandey.
For further information about the process, please contact Claudia Hube-Newman .
Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process.
