Venkat Haridas

Key Skills
Project & Program Management
Agile & Scrum Leadership
Service Delivery Management
Risk & Issue Management
Stakeholder Engagement
ITIL Processes
Governance & Compliance
 

Certifications
Scrum Master and Agile Principles
ITIL V4
Google Project Management Foundations
Six Sigma Principles

Professional Experience
Birla soft India Ltd | Service Excellence & Governance Manager /
Scrum Master | May 2021 – Present | Europe & Denmark

1. Single point of contact for service launch and governance for new projects.
2. Facilitated Agile ceremonies: sprint planning, stand-ups, retrospectives.
3. Managed risk and issue mitigation with project managers and stakeholders.
4. Improved service launch efficiency by 40% and achieved 95% customer satisfaction.
5. Governance audits and compliance for onboarding tools and services.
    
6. projects, leveraging Agile and governance frameworks to deliver strategic outcomes.
    

Previous Roles: 

Progressive Infotech designated as Service Delivery Manager for South

CMS IT Services designated as National Operations Manager 

Unisys designated as Major Incident Manager,

Wipro InfoTech designated as Senior Service Support
Executive 

Education
Bachelor of Engineering in Information Technology – Swami Vivekananda Institute of
Management Science & Technology
Diploma in Mechanical Engineering – P.V.P Polytechnic
 

Visa Eligibility
 

Eligible for Highly Skilled Migrant visa; ready to relocate.

Experienced in IT Service Delivery and Project Management professional with 19+ years in global operations and Agile leadership. Proven success in managing complex
programs, improving governance, and driving customer satisfaction across Europe and APAC. Certified Scrum Master and ITIL V4 expert, adept at stakeholder engagement and risk mitigation.

Education
Bachelor of Engineering in Information Technology – Swami Vivekananda Institute of
Management Science & Technology
Diploma in Mechanical Engineering – P.V.P Polytechnic