Alicia Izquierdo

Dear Hiring Team,

My name is Alicia, and I am from Spain. For the past three years, I have been working in Ireland in the field of customer service. Currently, I am studying bilingual international trade, aiming to further enhance my skills and knowledge in this area.

My aspiration is to establish a long-term professional career in the Netherlands, and I am eager to learn and grow within your esteemed company. I consider myself proactive and an active listener, which enables me to effectively handle customer complaints and provide positive solutions. Additionally, I am a quick learner, always seeking opportunities to expand my expertise.

I believe that my previous experience in customer service, combined with my ongoing studies and determination to succeed, make me a valuable candidate for this position. I am excited about the possibility of contributing to your team and look forward to the opportunity to further discuss how my skills align with your organization's objectives.

Thank you for considering my application.

Sincerely,
Alicia

I have diverse professional experience encompassing roles such as a counter staff assistant, barista, store assistant, extracurricular activities instructor (volunteer), and store assistant again. Throughout my career, I have developed strong skills in customer service, including handling complaints, providing satisfactory experiences, achieving targets and KPIs, building customer loyalty, and cross-selling. Additionally, I have demonstrated empathy, effective communication, stress tolerance, conflict resolution, transaction processing, and adaptability to cater to diverse customer needs.

I am currently pursuing a higher degree in Bilingual International Trade, with a focus on developing strong skills and knowledge in the field of international commerce. This educational program has provided me with a solid foundation in key areas such as international negotiations, logistics, customs management, and global marketing. Additionally, I have acquired proficiency in two languages: English and spanish, enabling me to effectively communicate with individuals from different cultures and countries. My goal is to apply and expand my knowledge in a dynamic work environment in the Netherlands, contributing to the success and growth of the company.