Siddhartha Chattaraj

Experienced and results-driven Business Technology Consulting professional with over 6.5 years in IT Consulting and 3 years of expertise in Salesforce consulting, administration, implementation & support. I am a 4X Salesforce Certified professional, specializing in Admin, Service Cloud Consultant, Sales Cloud Consultant, and Business Analyst. My career spans across various industries, including Healthcare, Pharmaceutical, Retail, and BFSI, where I have successfully delivered and supported enterprise-level applications.
 

• Experienced in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Flows, Workflows, Reports, Dashboards, Tasks and Events.
• Hands designing custom objects, custom fields, role-based page layouts, Custom Tabs, custom reports, Chat Customization on Visualforce Pages, Dashboards, Live Agent, Email-to-Case and various other components as per the client and application requirements.
• I have extensive experience in leading all phases of Software implementation – Requirement Gathering, Analysis, Solution Design, Prototype Building, Cost Benefit Analysis for Solutions, Configuration, Quality Assurance, User Testing, and Training.
• I am experienced in understanding business needs and transforming the same in Salesforce language by recommending Salesforce features and products which are specific to needs and configuring demos to educate client.
• Preparing Functional Solution Document, SOW, worked in RFP creation, Estimations for Salesforce Bill of Material.
• Implemented security and sharing rules for object, field and record levels for various profiles & users in Salesforce.
• Actively participated in Pre-Sales activities, performed quick Discoveries, and created SOW for Implementation scope.
• Experienced in multiple full cycle implementation and enhancements of existing implementation from both on & off-site.
• Experienced in POC Building to explore new Salesforce capabilities for Knowledge sharing with Delivery unit and Pre-sales Teams.
• Acted as a Scrum Master, spearheaded entire gamut of sprint activities inclusive of sprint planning, release planning, backlog grooming, task management, sprint retrospective and sprint demonstration.
• Experienced in working with Salesforce Licensing team, provided system resource utilization estimation, solution walkthrough.
• Experienced in analyzing key aspects of business to evaluate factors driving results & summarizing recommendations into presentations,
• Experienced in working in Salesforce Service, Sales, Health & Marketing Cloud in Healthcare & Pharmaceutical Business domain.

-PGDM (2Yrs Fulltime) – Business Analytics from NMIMS Mumbai (CGPA 3.37/4)
-B.Tech. from Techno India Salt Lake, MAKAUT in 2015 (CGPA: 7.81/10)