Order Management Specialist - Amsterdam
2 weken geleden
We are looking for a skilled and enthusiastic BENELUX Order Management Specialist to join our Trade Operations team based at our Amsterdam office This is a fantastic opportunity for someone who has a passion for helping others talent for problem-solving and affinity with Order-to-Cash processes amongst others as outlined below Job Description
Manage order entry in company SAP system of orders received from wholesalers hospitals and pharmacies Follow up on order processing to ensure orders are delivered to customers on time and in full Issue resolution Be first point of contact for customer queries returns complaints coordinate resolutions Investigate confirm incoming product complaints working with Gilead Responsible Person for resolution Provide support to Regulatory Team during mock-up recall Participate in regular GDP-focused meetings with Gilead Responsible Person Master Data Management Manage customer master data in company SAP system Coordinate with Gilead Regulatory Finance teams regarding setup of new customers companysystem including standard bonafide check set up credit limits discounts Assist managing pricing other commercial terms companysystem Cash collection Contact accounts collect past due balances resolve any issues preventing payment Collaborate with Gilead Finance monthly review open balances Research resolve AR discrepancies liaise withGileadFinancialSharedServices team allocate un-applied cash before each month end Support customer credit limit checks annual credit limit review Compliance Comply corporate Policies Procedures all described job duties Comply GDP requirements all described job duties Ensure keep detailed accurate documentation processes designated systems locations Professional Experience Skills Previous experience SAP Previous Microsoft Office Word Excel PowerPoint Outlook Previous experience distribution supply chain order & customer management +4 years Fluent Dutch English French preferred Knowledge Good Distribution Practices pharmaceutical industry advantage Personal Profile Great eye detail handling storing data able work structured manner Able work independently compliance framework using existing work instructions procedural documents following closely Self-organized capable managing own time prioritize tasks minimal guidance Able responsive changing customer business needs displaying excellent communication skills interacting customersGileadministeral stakeholders Enjoys collaborating wide range functions organization beyond their own team Integrity teamwork excellence accountability inclusion Equal Employment Opportunity EEO It policyGileadsciencesincanditsubsidariesaffiliatescollectively
GiledorCompanyto recruits select employ most qualified persons available positions Company Except otherwise provided applicable law employment actions relating issues such as compensation benefits transfers layoffs returns layoffs companysponsoredtraining education assistance social recreational programs administered non-discriminatory basis i.e without regard protected characteristics prohibited grounds which may include individuals gender race color national origin ancestry religion creed physical mental disability marital status sexual orientation medical condition veteran status age unless protection prohibited federal state municipal provincial local or other applicable laws Also prohibits discrimination any other characteristics protected applicable laws For CurrentGildeamployees Contractors Please apply via Internal Career Opportunities portal Workday Show more Show less
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