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- Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN, servers, and disaster recovery.
- Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
- Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
- Participate in global support on-call rotation to support the various geographic DP World plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the DP World network within 10 minutes of notification.
- Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
- Provides change management support during the weekend when on call.
- Participates, enforces, and follows DP World's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
- Adheres to DP World's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as DP World's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
- Provides onsite support for new site launches and server/network refreshes.
- Other duties as assigned.
- A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
- Solid attention to detail and the ability to create and document process and procedures.
- Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
- The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
- Excellent organizational and problem-solving skills.
- Ability to handle multiple tasks.
- Strong written and verbal skills in English.
- A strong understanding and working knowledge of desktop hardware, operating systems, and software.
- A good understanding of network systems and protocols as well as server hardware and operating systems.
Technical Support Specialist - Rotterdam, Nederland - DP World Australia
Beschrijving
Are you knowledgeable about computer systems, electronic systems, and software applications? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Technical Support Specialist , based in Rotterdam, to solve technical problems and provide support for all assigned areas.
About the Role
How you will contribute
Your Key Qualifications
Note: Driving license is required for this position.
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