Customer Support Specialist for Mobility Industry - Utrecht

Alleen voor geregistreerde leden Utrecht, Nederland

2 dagen geleden

World Talent Selection is currently recruiting for an international operations project within the mobility and infrastructure sector. · You will join a dynamic international team supporting road users and transport companies across the Netherlands. This role combines customer ser ...

Functieomschrijving

World Talent Selection is currently recruiting for an international operations project within the mobility and infrastructure sector.

You will join a dynamic international team supporting road users and transport companies across the Netherlands. This role combines customer service, operational support, and revenue-related responsibilities in a fast-paced digital environment.

This is a great opportunity for candidates looking to develop an international career in customer operations while living in Portugal.

Your Role

As an Operations Customer Expert, you will be responsible for managing customer interactions through digital channels (phone and email), ensuring service clarity, operational efficiency, and revenue compliance.

You will act as a key contact point for transport and logistics professionals.

Key Responsibilities

Serve as primary contact for drivers and transport companies
Provide information regarding road usage and toll systems
Support revenue collection processes
Manage debt communication when applicable
Ensure clear and professional customer communication
Contribute to operational and service performance targets

Your Profile

Strong communication skills
Customer-oriented mindset
Ability to handle structured processes and operational tasks
Comfortable working in a fast-paced digital environment
EU passport or valid work authorization for Portugal

Preferred:

Experience in customer service, operations, logistics, or administrative roles

Working Conditions

40 hours per week
Rotational shifts (24/7 schedule)
Portuguese employment contract
22 days paid holiday per year
Public holidays according to Portuguese law
Modern office environment in Vila Nova de Gaia (Porto area)

Training

You will receive 3 weeks intensive onboarding and professional training before starting your role, including:

Systems and tools training
Product and service knowledge
Customer communication best practices
Operational procedures

Training is compensated upon successful completion.

Compensation & Benefits

Competitive base salary
Holiday & Christmas allowances (paid monthly)
Meal allowance
Performance-based bonus
Health insurance from day one
Optional accommodation support
Relocation guidance if needed

Why Apply?

International career opportunity
Stable long-term contract
Professional development
Structured training program
Opportunity to live in Portugal
Work in a modern, multicultural environment

Job Type: Full-time

Ability to commute/relocate:

Utrecht: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

Availability to start on April 13th, 2026 in Porto, Portugal?

Education:

High school or equivalent (Preferred)

Language:

Dutch C2 & English C1 (Required)

License/Certification:

work permit in Portugal (Required)

Work Location: In person