Av/vc Event Support Lead - Amsterdam, Nederland - Milestone Technologies, Inc.

Beschrijving

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility.

Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

The Live Event Support Lead provides customer-centric event production services and overall event support at the highest level possible, through a mastery of systems and service, for the AV Event Productions team and its customers.

Successful team members will be able to step seamlessly into a corporate livestream environment, have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.

• Manages meetings effectively; provides supporting documentation and aligns stakeholders
• Improves project and process efficiencies, while improving team goals
• Manages team goals, and programrelated metrics
• Works on defined crossfunctional projects, with increased ambiguity
• Able to spot risks, asks the right questions, and escalate appropriately
• Search out opportunities to help others improve skillsets and knowledge base

• Assists customers with discovery calls and planning meetings
• Establishes project timelines and deliverables
• Sets deadlines for content delivery and ensures deadlines are met
• Manages technical resource scheduling
• Manages technical rehearsals
• Supports media playback and presentation testing
• Acts as liaison between customer and technical team

• Management of technical services for assigned events
• Dynamically flex to customer needs and adapt to complications
• Act as POC for customer escalation

• Manages postevent reporting and surveys
• Manages delivery and/or posting of recording for customer
• Manages postevent customer communications
• 2+ years project management
• Experience communicating with a diverse audience, including the ability to propose solutions and explanations in writing
• Experience with live and virtual event operations
• Experience taking ownership and successfully delivering results in a fastpaced, dynamic environment
• Familiarity with event management processes
• Familiarity with video editing
• Strong desire to learn new technologies and systems
• Strong analytical skills and demonstrated ability to improve processes
• Proficiency with Microsoft Outlook and MS Office Suite. Optional, SharePoint, Visio, Tableau

• Minimum 5 years in event or production management
• Demonstrated ability to maintain and manage complex calendaring systems and databases
• Experience with livestreaming

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

• At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
• Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
• We welcome the unique background, culture, experiences, knowledge, innovation, selfexpression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
• This position may be assigned to a client that requires all ind